IT Business Analyst

GLOTECH, Inc.; Orlando (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Disability insurance

Life & AD&D insurance

Flexible spending accounts

Transit/parking reimbursement

Employee assistance programs

Annual leave

Sick leave

Holiday pay

Educational assistance

Certification and training reimburse

401(k) employer matching

Job summary

GLOTECH, Inc. is seeking an IT Business Analyst to translate business needs into actionable requirements and collaborate with stakeholders and delivery teams in Orlando.

You will facilitate design reviews, support UAT, document requirements, and help drive continuous improvement while aligning with PMO practices.

Qualifications

• Minimum of 3 years’ experience in an IT Business Analyst role.
• Bachelor’s degree in Information Systems or related field, or 3 years of progressive work experience.
• Detail‑oriented with excellent problem‑solving skills.
• Strong verbal and written communication skills.
• Proficient with Microsoft products (Visio, SharePoint, Office, OneNote).
• Previous hospitality or theme‑park experience is desirable.

Responsibilities

• Act as liaison between business stakeholders and delivery team to ensure viable solutions are delivered.
• Understand needs of multiple stakeholders and facilitate negotiation into one project scope.
• Build business relationships across the enterprise and within the technology team.
• Identify current and future state business processes and become subject‑matter expert.
• Lead design/requirements review meetings.
• Assist with daily stand‑ups, grooming sessions, and other Scrum ceremonies with the delivery team.
• Follow PMO best practices and create necessary artifacts for project facilitation.
• Translate requirements into functional documents such as RFPs, use cases, and wireframes to help the business envision the future state and define scope.
• Participate in system deployments and provide hands‑on support during hyper‑care periods.
• Evaluate vendors and help ensure their solutions are viable for successful deployment.
• Develop system test plans, objectives, and cases/scripts and participate in testing activities when needed.
• Track issues, risks, and action items to resolution.
• Assist in triaging support issues and participate in system outage resolutions.
• Participate in on‑call rotations, triaging after‑hours or weekend issues, assessing severity and impact, and coordinating with leadership for resolution.
• Manage a list of enhancements and help facilitate improvements to existing solutions.

Skills

Requirements elicitation

User stories & use cases

Stakeholder communication

Project documentation

UAT support

Education

Bachelor’s degree in Information Systems

3 years of progressive work experience

Tools

Visio

SharePoint

Office

OneNote

Job description

GLOTECH, Inc. is an equal‑opportunity employer that welcomes individuals from diverse backgrounds, including minorities, females, protected veterans, and individuals with disabilities. We are committed to fostering a diverse and inclusive workforce.

Benefits

We provide medical, dental, and vision care; disability insurance (short and long term); life & AD&D insurance; flexible spending accounts for healthcare, dependent care, and commuter transportation & parking reimbursement; employee assistance programs; annual leave; sick leave; holiday pay; educational assistance; certification and training reimbursement; and a 401(k) retirement savings plan with employer matching.

Responsibilities

• Act as liaison between business stakeholders and delivery team to ensure viable solutions are delivered.
• Understand needs of multiple stakeholders and facilitate negotiation into one project scope.
• Build business relationships across the enterprise and within the technology team.
• Identify current and future state business processes and become subject‑matter expert.
• Lead design/requirements review meetings.
• Assist with daily stand‑ups, grooming sessions, and other Scrum ceremonies with the delivery team.
• Follow PMO best practices and create necessary artifacts for project facilitation.
• Translate requirements into functional documents such as RFPs, use cases, and wireframes to help the business envision the future state and define scope.
• Participate in system deployments and provide hands‑on support during hyper‑care periods.
• Evaluate vendors and help ensure their solutions are viable for successful deployment.
• Develop system test plans, objectives, and cases/scripts and participate in testing activities when needed.
• Track issues, risks, and action items to resolution.
• Assist in triaging support issues and participate in system outage resolutions.
• Participate in on‑call rotations, triaging after‑hours or weekend issues, assessing severity and impact, and coordinating with leadership for resolution.
• Manage a list of enhancements and help facilitate improvements to existing solutions.

Qualifications

• Minimum of 3 years’ experience in an IT Business Analyst role.
• Bachelor’s degree in Information Systems or related field, or 3 years of progressive work experience.
• Detail‑oriented with excellent problem‑solving skills.
• Strong verbal and written communication skills.
• Proficient with Microsoft products (Visio, SharePoint, Office, OneNote).
• Previous hospitality or theme‑park experience is desirable.

Skills & Key Competencies

• Strong experience in requirements elicitation and analysis.
• Proficiency in creating use cases, user stories, and test case identification.
• Excellent communication skills for interacting with stakeholders, teams, and leadership.
• Knowledge of deployment processes, change management, and release planning.
• Experience supporting User Acceptance Testing (UAT) and addressing business queries.
• Ability to create and maintain detailed project documentation.
• Familiarity with Scrum methodologies and participation in Scrum ceremonies.
• Strong problem‑solving skills, including root cause analysis and production issue triage.
• Experience with continuous improvement processes and gap analysis.
• Proficient in tools for project management, documentation, and communication.