IT Business Analyst

Oberlin College Development

Oberlin (OH)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Oberlin College's Center for Information Technology is leading a campus-wide ERP modernization effort, guiding departments to reimagine processes and data access across systems such as Anthology Reach, Engage, and StarRez. The IT Business Analyst will translate needs into workflows, support enterprise applications, and drive improvements in efficiency and user experience.

The role reports to the Associate Director of Enterprise Applications and is on-site, collaborating with Registrar, HR,

Qualifications

Bachelor’s degree or equivalent in Information Systems, Business Analysis, or related field.
3+ years of experience supporting enterprise applications or ERP platforms.
Strong analytical skills with process mapping, data modeling, or technical documentation.
Hands-on experience with visualization tools like Power BI, Tableau, or Argos.
Proven ability to translate business requirements into technical configurations.
Excellent communication and interpersonal skills with a customer service orientation.

Responsibilities

Collaborate with campus departments to review, map, and improve business processes supported by enterprise applications.
Analyze workflows to identify opportunities for automation, efficiency, and enhanced service delivery.
Develop and support reporting and dashboards using Power BI, Tableau, Argos, or other platforms.
Partner with IEP/IR to support data governance and quality assurance.
Act as a subject matter expert for assigned applications and coordinate system upgrades.

Skills

Analytical thinking

Communication skills

Customer service orientation

Prioritization

Independent worker

Education

Bachelor’s degree in Information Systems or related field

Tools

Power BI

Tableau

Argos

Job description

Please see Special Instructions for more details.

Commitment to Equal Opportunity and Inclusive Excellence:

Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions. The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII, Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job‑related criteria. We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.

Announcement Information

Job Summary

The Center for Information Technology ( CIT ) at Oberlin College is leading a
campus-wide transformation to modernize enterprise systems, streamline digital
workflows, and expand data-informed decision-making. This transformation
includes the implementation of a new cloud-based ERP system that will reshape
administrative and academic operations across the College.
The IT Business Analyst will join the institution at a pivotal time, working
closely with departments to reimagine processes, improve data access, and
modernize enterprise applications. Reporting to the Associate Director of
Enterprise Applications, this position plays a key role in ensuring campus-wide
systems are responsive, efficient, and aligned with institutional priorities.
The analyst manages a portfolio of enterprise applications, including platforms
supporting student advising (Anthology Reach), student engagement (Engage),
and residential life (StarRez), and helps translate functional needs into
workflows that improve user experience, reduce risk, and support long-term
success.

Responsibilities

This role combines business process analysis, data and reporting expertise,
application lifecycle management, and technical consulting to support enterprise
applications relied on by departments including the Registrar, Human
Resources, Student Affairs, Finance, Admissions, Financial Aid, Academic
Divisions, and Institutional Effectiveness and Planning ( IEP /IR). The IT
Business Analyst serves as a connector between functional users and technical
teams, ensuring enterprise technology is configured and supported in ways that
drive institutional effectiveness and student-centered service delivery.
This position is on-site, 5 days per week.

Essential Job Functions

Business Process Analysis & Planning

Collaborate with campus departments to review, map, and improve business processes supported by enterprise applications.
Analyze workflows to identify opportunities for automation, efficiency, and enhanced service delivery.
Evaluate vendor solutions and propose system configurations and integrations that align with best practices and institutional needs.

Data Analysis, Reporting & Governance

Develop and support reporting and dashboards using tools such as Power BI, Tableau, Argos, or other platforms.
Partner with IEP/IR to support data governance, business data definitions, and quality assurance.
Contribute to data-related policies and serve as a liaison to cross‑functional data governance groups.
Maintain strong data management practices across systems such as Anthology Reach, Engage, and StarRez.

Enterprise Application Support & Lifecycle Management

Act as a subject matter expert for assigned applications, including student engagement, advising, housing, and other ERP components.
Plan and coordinate system upgrades, testing, vendor engagement, and release management.

Operational Support & End User Enablement

Provide front‑line support to end users; resolve tickets, troubleshoot issues, and document resolutions.
Deliver training, develop documentation, and host workshops to support user adoption.
Maintain accurate records of system functionality, workflows, and business use cases.

Consulting & Cross‑Functional Collaboration

Provide consulting services to administrative and academic departments to align systems with business goals.
Act as a bridge between CIT developers, infrastructure teams, and functional stakeholders.
Foster collaborative relationships with the Registrar, HR, Finance, Student Affairs, Admissions, and Academic Affairs.
Contribute to cross‑campus technology initiatives and process redesign efforts using Agile or hybrid project methodologies.
Present findings, insights, and recommendations to CIT leadership and institutional partners.

Marginal Job Functions

Required Qualifications

Maintain a growth mindset and pursue professional development in emerging areas such as data lakes, AI tools, and modern reporting frameworks.
Bachelor’s degree or equivalent experience in Information Systems, Business Analysis, or a related field.
3+ years of experience supporting enterprise applications or ERP platforms (e.g., Banner, Workday, Anthology, OnBase).
Strong analytical skills with experience in process mapping, data modeling, or technical documentation.
Hands‑on experience with visualization tools like Power BI, Tableau, or Argos.
Proven ability to translate business requirements into technical configurations.
Excellent communication and interpersonal skills with a customer service orientation.
Ability to manage competing priorities, work independently, and contribute to team-based projects.

Desired Qualifications

Experience in a higher education environment.
Familiarity with enterprise software such as Anthology Reach, Engage, StarRez, or similar CRM and student support systems.
Understanding of data governance and system integration best practices.
Certifications in business analysis, project management, or Agile methodologies preferred.
Experience presenting technical and strategic content to a variety of audiences.

Within the range established for this Administrative and Professional Staff position, salary will be commensurate with experience and qualifications.

Special Instructions to Applicants

Commitment to Equal Opportunity and Inclusive Excellence:

Documents Needed to Apply

Required Documents