IT Business Analyst

Carex Consulting Group; Madison (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Carex Consulting Group in Madison, WI seeks a Business Systems Analyst to bridge business needs with IT, vendors, and project teams. You will analyze processes, manage requirements, develop user stories, and drive UAT and testing to ensure solutions meet regulatory and operational goals.

Ideal candidates have a bachelor's in IS/CS/Engineering and 5+ years in BA, product/program management, agile delivery, and enterprise app experience.

Qualifications

• Bachelor's degree or equivalent experience in IS/CS/Engineering.
• 5+ years in business analysis, requirements management, or related disciplines.
• Experience with enterprise applications and Agile delivery.
• Ability to translate business needs into user stories and specs.
• Strong communication, analytical, and stakeholder-management skills.

Responsibilities

• Partner with stakeholders to identify needs and document requirements.
• Translate objectives into actionable user stories and functional specs.
• Lead requirements throughout project lifecycle and coordinate UAT.
• Collaborate with product owners, developers, vendors, and Scrum teams.
• Develop test strategies, plans, and acceptance criteria.
• Support training materials, documentation, and end-user adoption.
• Ensure regulatory, security, and data governance requirements are met.

Skills

Requirements gathering

Agile methodologies

User stories

Stakeholder mgmt

UAT planning

Test planning

Vendor management

Workflow modeling

Data analysis

GIS/ADMS knowledge

Education

Bachelor's degree: IS/CS/Engineering

Tools

SQL

Power BI

Excel

JIRA

Confluence

Job description

Carex is partnering with a Utilityindustry partner to hire a Business Systems Analyst who will serve as a key liaison between business stakeholders, operational teams, software vendors, and Information Technology. This role will analyze business processes, define and manage requirements, support enterprise system implementations, and drive continuous improvement across business-critical applications.

Working within an Agile environment, the Business Systems Analyst will help ensure systems effectively support operational objectives, deliver business value, and meet organizational and regulatory requirements. The ideal candidate brings strong analytical, technical, and communication skills, along with experience supporting enterprise applications and complex technology initiatives.

What You'll Do

• Partner with business stakeholders to identify needs, analyze processes, document requirements, and translate business objectives into actionable user stories and functional specifications.
• Facilitate requirements-gathering sessions, process analysis workshops, and solution reviews with technical and non-technical stakeholders.
• Manage requirements throughout the project lifecycle to maintain alignment between business expectations and delivered solutions.
• Collaborate with Product Owners, Service Owners, developers, vendors, and Scrum teams to refine priorities, scope, requirements, and deliverables.
• Support Agile activities including backlog refinement, sprint planning, user story development, and acceptance criteria definition.
• Track and communicate user story progress, project milestones, risks, dependencies, and implementation activities.
• Monitor business systems to help ensure applications operate reliably and as intended.
• Analyze incidents, system issues, and enhancement requests to identify root causes and recommend appropriate solutions.
• Coordinate with IT teams, vendors, and business stakeholders to resolve technical and operational issues.
• Develop test strategies, test plans, and acceptance criteria for new functionality and system enhancements.
• Lead and coordinate User Acceptance Testing (UAT), validate solutions against business requirements, and support defect management and issue resolution.
• Develop and maintain training materials, user documentation, process documentation, and operational procedures.
• Support end-user adoption through communication, training, and ongoing system support.
• Contribute to business cases and recommendations for system enhancements, process improvements, and technology initiatives.
• Support regulatory, security, audit, data governance, and applicable compliance requirements.
• Establish and maintain standards and controls that help ensure business systems operate at acceptable levels of quality and service.
• Participate in on-call support activities as required.

What You'll Bring

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in business analysis, requirements management, product management, program management, software development, software testing, or a related discipline.
• Experience supporting enterprise applications and business-critical operational systems.
• Strong knowledge of business analysis, requirements management, and Agile methodologies.
• Experience developing user stories, functional requirements, and acceptance criteria.
• Experience planning and coordinating User Acceptance Testing (UAT), software testing, and quality assurance activities.
• Knowledge of system integration, systems design, system performance monitoring, and continuous improvement practices.
• Experience working with reporting tools, database queries, workflow modeling, and test automation tools.
• Strong stakeholder and vendor management skills with the ability to communicate effectively across technical and non-technical audiences.
• Demonstrated ability to lead, influence, and facilitate cross-functional teams on complex technology initiatives.
• Strong analytical, problem-solving, organizational, and project coordination skills.
• Ability to manage multiple priorities and timelines in a dynamic environment.
• Ability to maintain confidentiality and appropriately manage sensitive information.
• Ability to work independently while fostering effective collaboration across business and IT teams.
• Experience with Geographic Information Systems (GIS), Advanced Distribution Management Systems (ADMS), engineering analysis and planning tools, asset management systems, or utility operations and work management processes is preferred.
• Understanding of cloud computing concepts and Service Level Agreement (SLA) management is beneficial.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.