IT Business Analyst

The J.M. Smucker Company; Akron (OH); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

The J.M. Smucker Company is seeking an Analyst, IS Business Analysis – Marketing Operations in Orrville, OH. This entry-level, hybrid role partners with business stakeholders and IS to support automated processes, SaaS platforms, and requirements gathering while learning technical systems.

You will work with Run Model operations, assist in solution delivery, and help improve process stability and documentation. Strong communication and a customer-service mindset are essential for success.

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• Experience translating business requirements into technical requirements.
• Demonstrated ability to learn new tools, systems, or technologies.
• Clear communication with technical and non-technical audiences.
• Ability to follow defined processes and identify improvements.

Responsabilités

• Support Run Model by handling day-to-day operations of automations, integrations and SaaS platforms.
• Participate in incident triage, ticket resolution, and business support requests.
• Follow prioritization and escalation processes and escalate risks as needed.
• Help maintain system stability and reduce recurring issues through documentation.
• Update SOPs and knowledge base content to reflect improvements.
• Assist with requirements gathering and translating business needs into technical requirements.
• Create deliverables such as process flows, requirements docs, and test cases.
• Support testing efforts by executing test cases and documenting results.
• Provide basic configuration, monitoring, and validation of integrations.
• Learn platform capabilities and data flows; escalate complex issues to senior staff.
• Develop relationships with stakeholders and IS team members to learn the business.

Connaissances

Requirements analysis

Communication

Learning mindset

Teamwork

Customer service

Detail oriented

Problem solving

Proactive

Formation

Bachelor's degree in Information Technology

Outils

SnapLogic

Power Automate

Copilot Agent Development

Description du poste

Your Opportunity as the Analyst, IS Business Analysis – Marketing Operations

The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support.

Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Support the Run Model

• Support day-to-day operations of automations, integrations, and SaaS platforms
• Participate in support activities including incident triage, ticket resolution, and business support requests
• Follow established prioritization and escalation processes when handling support issues
• Assist in maintaining service stability by identifying issues and escalating risks appropriately
• Contribute to reducing recurring issues through documentation and continuous improvement
• Maintain and update Standard Operating Procedures (SOPs) and knowledge base content

Assist with Requirements Gathering & Solution Delivery

• Partner with senior analysts and stakeholders to gather and document business and functional requirements
• Support creation of deliverables such as process flows, requirements documentation, and test cases
• Help translate business needs into clearly defined requirements for technical teams
• Participate in testing efforts, including executing test cases and documenting results
• Assist with small enhancements or project workstreams under guidance

Support SaaS Platforms & Integrations

• Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering, etc.
• Work with technical team members to troubleshoot and resolve system issues
• Assist in basic configuration, monitoring, and validation of integrations and automation workflows
• Escalate complex issues to senior team members or vendors when appropriate
• Learn platform capabilities, data flows, and integration dependencies

Drive Operational Excellence & Continuous Improvement

• Identify opportunities to reduce complexity, standardize processes, and improve system reliability
• Suggest improvements based on recurring support issues or inefficiencies
• Contribute to automation and process optimization efforts where possible
• Participate in retrospectives or team discussions to capture learnings and improve outcomes

Build Relationships & Learn the Business

• Develop working relationships with business stakeholders and IS team members
• Seek to understand business processes, systems, and data flows
• Provide responsive, customer-focused support to end users
• Actively seek guidance and feedback to improve performance and skills

What we are looking for:

Minimum Requirements:

• Bachelor's degree, equivalent experience or specialized training in Information Technology
• Experience analyzing business requirements and translating them into technical requirements
• Demonstrated ability to learn new tools, systems, or technologies
• Communicate clearly with both technical and non-technical audiences
• Follow defined processes while identifying opportunities for improvement
• Manage multiple tasks with direction and guidance
• Troubleshoot basic issues and elevate appropriately
• Work effectively in a team-oriented environment
• Curious and eager to learn new systems, tools, and business processes
• Strong customer service mindset with ownership of work
• Detail-oriented and committed to delivering quality outputs
• Proactive in asking questions and seeking guidance
• Collaborative and values strong working relationships

Additional skills and experience that we think would make someone successful in this role (not required):

• Experience working with data, systems or SaaS platforms
• Experience with SnapLogic

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

Stay connected with us on LinkedIn®

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.