IT/AV Technician

Royal Veterinary College; United States; Hybrid; USD 47,000 - 54,000; Full time

Benefits offered by this job

Competitive pension

30 days annual leave

Family friendly policies

On site café and restaurant

Free gym membership

Cycle to work scheme

Job summary

The Royal Veterinary College is seeking an IT/AV Technician to deliver high-quality IT services across the Hawkshead campus, with occasional travel to Camden.

In this hands-on role you will provide 1st and 2nd line support to students and staff, troubleshoot hardware, software and AV equipment, and assist users with personal devices.

The role offers hybrid working opportunities, a 35-hour week (Mon-Fri, 9am-5pm) and a generous reward package including a pension scheme and annual leave.

Qualifications

• Experience providing 1st/2nd line IT support in a complex environment.
• Experience with hardware, software and operating systems.
• Comfort working with students and staff and non-technical colleagues.
• Experience in higher education is desirable.

Responsibilities

• Provide 1st and 2nd line IT and AV support across campus.
• Maintain Windows systems across Hawkshead and Camden campuses.
• Troubleshoot hardware, software and AV equipment; assist users with personal devices.

Skills

IT support

AV equipment

Windows troubleshooting

Customer service

Higher education experience

Job description

We are seeking a skilled, motivated, and experienced IT professional to join our team as an IT/AV Technician. This is a fantastic opportunity to build on your existing expertise in a fast-paced, supportive, and varied environment-contributing to the delivery of high-quality IT services across the Royal Veterinary College (RVC). In this hands-on role, you'll work closely with the IT Resources Manager, the Helpdesk team, and colleagues across the IT department to provide outstanding 1st and 2nd line support to students and staff. Based primarily at our Hawkshead campus, you'll also occasionally travel to our Camden campus to support and maintain over 2,000 University-managed Windows systems across both sites. Your responsibilities will include diagnosing and resolving technical issues across a wide range of hardware, software, and operating systems-including audio-visual equipment. You'll also offer guidance and support to students with their personal devices, making every day varied and rewarding. Success in this role depends on your ability to troubleshoot efficiently, communicate effectively, and collaborate across teams and departments. You'll be key to delivering user-focused, reliable IT services that support the College's broader strategic goals.

We're seeking someone with strong communication skills and proven experience working with both hardware and software in a complex, user-focused environment. Experience in higher education is highly desirable, along with a solid background in troubleshooting, technical problem-solving, and analytical thinking. You should also be confident working with both technical and non-technical colleagues to ensure seamless support across the institution.

We are currently the QS number 1 ranked veterinary school in the world and a great not-for-profit organisation to work for. The College's total reward package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, and free sports/gym facilities, with campuses in Camden and leafy Hertfordshire. A Working from Home Policy is in operation providing hybrid working opportunities as appropriate. Normal working hours per week will be 35 per week, Monday to Friday, 9am-5pm. This may vary from time to time in consultation with your line manager. We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays and concessionary days)
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• On site café and restaurant
• Free membership to gym facilities at Camden and the Fitness and Wellbeing Centre located on site at Hawkshead (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

£35,311 to £40,528 per annum including London Weighting