IT Associate

United States Digital Space LLC; New York (NY); On-site; USD 75,000 - 88,000; Full time

Job summary

the company in New York seeks an Information Technology Associate to provide technical assistance to employees. This role involves fulfilling service desk requests, provisioning and de-provisioning accounts, and supporting macOS and iOS hardware and printers.

On-site work five days a week with occasional travel to other offices is required. Responsibilities include supporting Mac deployments, in-office AV, and basic network trouble-shooting while collaborating with remote offices across time

Qualifications

• 3-5 years of providing technical support.
• Able to multitask and work independently.
• Strong attention to detail and task completion.
• Empathetic approach to users.
• Clear communication via email, chat, and video conferencing.
• Excellent writing skills.
• Experience administering Apple computers and devices.
• Basic understanding of wired and wireless networks.
• Experience with Google Meet and Zoom device configuration.

Responsibilities

• Provide IT technical support to employees in-person and remotely.
• Troubleshoot hardware and software issues, supporting our Mac endpoint deployment.
• Provide In-office AV support managing conference room equipment and supporting live events.
• Support other remote offices in different time zones during your shift.
• Support account provisioning and de-provisioning via Okta and Google Workspace.
• Supporting new employee onboarding sessions.
• Write knowledge base how-to articles to educate employees.
• Manage deployed computers and mobile devices via Kandji and Google MDM.
• Manage procurement of IT hardware and software.
• Basic troubleshooting of wired and wireless networks.

Skills

Technical support

Apple devices

Google Meet/Zoom config

Empathy in service

Documentation/writing

Tools

Okta

Google Workspace

Kandji

Google MDM

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

the company is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware. Support macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office, conduct audits of conference room equipment and ordering and maintaining an inventory of IT assets. This position will require being in the office 5 days per week (with occasional travel to other office locations).

Responsibilities:

• Provide IT technical support to employees in-person and remotely
• Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
• Provide In-office AV support managing conference room equipment and supporting live events
• While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift
• Support account provisioning and de-provisioning via Okta and Google Workspace
• Supporting new employee onboarding sessions
• Write knowledge base how-to articles to support and educate employees
• Manage our deployed computers, and mobile devices via Kandji and Google MDM
• Manage the procurement of IT hardware and software
• Basic troubleshooting of wired and wireless networks

WHO YOU ARE

• 3-5 years of providing technical support
• A self-starter ability to multitask, prioritize issues based on severity and work independently
• Maintains high attention to detail and follows a task to completion
• Approach users' issues with empathy
• Ability to communicate clearly with users directly via email, chat, and video conferencing
• Demonstrate excellent writing skills
• Ability to troubleshoot and administer Apple computers and mobile devices
• Basic understanding of wired and wireless networks
• Experience with Google Meet and Zoom device configuration and troubleshooting

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $80,000/year with an expected On Target Earnings (OTE) between $83,000 and $88,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. the company offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within the company
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work. the company is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

the company IS AN EQUAL OPPORTUNITY EMPLOYER

At the company, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with the company, we want you to feel comfortable showcasing what makes you *you*.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED the company RECRUITMENT PROCESS

At the company, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experienc