IT Assistant Intern

Columbus State University; Columbus (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Albany State University is seeking an IT Support Assistant to join the Technical Support team on campus. The role assists with computer, printer, and device issues and supports classrooms and events.

Candidates should be studying Computer Science or a related field, bring basic IT and customer service skills, and be prepared to learn IT standards. Applications require a cover letter, resume, transcripts, and references.

Qualifications

• Cover letter required
• Resume and unofficial transcripts
• References with contact information
• Basic computer, printer, and mobile device skills
• Strong customer service skills
• Willingness to learn and perform duties professionally

Responsibilities

• Greet walk-ins with professionalism.
• Troubleshoot issues including: Asurams-SECURE Wi-Fi, Banner Web access, D2L/GAView access, Email access.
• Relocate and install computer workstations, printers, and phones.
• Break down computers to consign for surplus.
• Occasionally assist the Inventory team to receive and store warehouse deliveries.
• Occasionally assist the A/V team with events and classroom support.

Skills

Basic IT skills

Customer service skills

Willingness to learn

Computer Science major

Education

Computer Science major or related concentration

Job description

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 209.

Assist the Technical Support team with various computer and technology issues and projects.

Sponsorship is not available for this position.

1. Greet walk--ns with professionalism.
2. Troubleshoot issues that include, but are not limited to:
   1. Asurams-SECURE Wi-Fi access
   2. Banner Web access
   3. D2L/GAView access
   4. Email access
3. Relocate and install computer workstations, printers, and phones
4. Break down computers to consign for surplus
5. Occasionally assist the Inventory team to receive and store warehouse deliveries
6. Occasionally assist the A/V team with events and classroom support

• A desire to learn IT standards and procedure and an eagerness to work diligently.
• Computer Science major or related concentration.
• Cover letter.
• Resume.
• Unofficial transcripts.
• A list of at least 3 professional references with their contact information.
• Basic computer, printer, and mobile device skills.
• Good customer service skills.
• Ability to learn and perform duties professionally.

For more information or questions about a job posting, please contact the Office of Human Resources at [phone], or by email at [e-mail]. For technical support, please call the USG Service Desk at [phone], or by email at [e-mail].

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Excellence

We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect

We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community

We strive to build community and value a good mindset.

Teamwork

We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning

We cultivate a practice of global pedagogies in a learning environment.

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community.

For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at [phone]. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.