IT Asset Manager

Anaplan; Ohio; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Anaplan seeks an IT Asset Manager to lead end-to-end lifecycle management of IT assets across the enterprise, with a focus on ServiceNow ITAM, compliance and cost optimization. This hybrid role collaborates with Procurement, Finance, Security, and IT Operations, with two days per week at our Miami headquarters.

You will drive asset utilization analytics, audits, and governance, ensuring data integrity and policy adherence while reducing risk and supporting strategic decision-making.

Qualifications

• 5+ years of experience in IT Asset Management or related IT Operations roles.
• Hands-on experience with ServiceNow IT Asset Management (Hardware and Software Asset Management modules).
• Strong understanding of ITIL processes, asset lifecycle management, and CMDB relationships.
• Excellent analytical and reporting skills, including proficiency in Excel or data visualization tools.
• Exceptional organizational, communication, and stakeholder management skills.

Responsibilities

• Manage end-to-end lifecycle of IT assets (hardware, software, peripherals) from procurement through retirement.
• Maintain asset repository within ServiceNow ITAM, ensuring data integrity and CMDB alignment.
• Collaborate with ITCX Analysts to streamline asset issuance, returns and refresh processes.
• Develop and enforce IT asset management policies and procedures with IT leadership and Security.
• Ensure compliance with software licensing agreements, maintenance contracts, and internal audits.
• Conduct asset audits and reconciliation to validate inventory accuracy and policy adherence.
• Generate and analyze asset utilization, depreciation, and compliance reports for strategic planning.
• Collaborate with Procurement and Finance to manage vendor relationships and budgeting for IT assets.
• Support cost optimization by identifying opportunities to consolidate vendors or reduce underutilized assets.
• Serve as SME for ServiceNow ITAM, defining workflows and integrations with CMDB, Discovery, and Procurement.
• Partner with ServiceNow admins to enhance ITAM modules and reporting dashboards.
• Act as liaison between IT and business stakeholders to align asset management with organizational goals.
• Support training and awareness programs for asset handling and accountability across the enterprise.

Skills

IT Asset Management

ServiceNow ITAM

ITIL

Excel

Data visualization

Stakeholder management

Analytical skills

Tools

ServiceNow

CMDB

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

The IT Asset Manager will be a key member of the IT Customer Experience (ITCX) team, responsible for the comprehensive lifecycle management of all IT hardware and software assets across the enterprise. This role ensures compliance with internal policies, vendor licensing agreements, and financial accountability, leveraging ServiceNow IT Asset Management (ITAM) to drive automation, accuracy, and visibility.

This individual will work closely with Procurement, Finance, Security, and IT Operations teams to optimize asset utilization, reduce risk, and support strategic decision-making through data-driven insights. You will have a hybrid schedule with at least two days/week at our Miami headquarters in Brickell.

Your Impact

Asset Lifecycle Managementt

• Manage the end-to-end lifecycle of IT assets (hardware, software, peripherals) from procurement through retirement.
• Maintain an accurate, up-to-date asset repository within ServiceNow ITAM, ensuring data integrity and alignment with the Configuration Management Database (CMDB).
• Partner with IT Customer Experience Analysts to streamline asset issuance, returns, and refresh processes.

Governance, Compliance & Reporting

• Develop and enforce IT asset management policies and procedures in collaboration with IT leadership and Security.
• Ensure compliance with software licensing agreements, maintenance contracts, and internal audit requirements.
• Conduct regular asset audits and reconciliation activities to validate inventory accuracy and policy adherence.
• Generate and analyze asset utilization, depreciation, and compliance reports to support strategic planning.
• Collaborate with Procurement and Finance to manage vendor relationships, purchase orders, renewals, and budgeting for IT assets.
• Support cost optimization initiatives by identifying opportunities to consolidate vendors or reduce underutilized assets.

ServiceNow ITAM Administration

• Serve as the subject matter expert for ServiceNow ITAM, defining workflows, automation, and integrations with CMDB, Discovery, and Procurement.
• Partner with ServiceNow administrators and developers to enhance ITAM modules and reporting dashboards.
• Act as a liaison between IT and business stakeholders to align asset management practices with organizational goals.
• Support training and awareness programs to promote proper asset handling and accountability across the enterprise.

Your Qualifications

• 5+ years of experience in IT Asset Management or related IT Operations roles.
• Hands-on experience with ServiceNow IT Asset Management (Hardware and Software Asset Management modules).
• Strong understanding of ITIL processes, asset lifecycle management, and CMDB relationships.
• Excellent analytical and reporting skills, including proficiency in Excel or data visualization tools.
• Exceptional organizational, communication, and stakeholder management skills.

Nice to Have

• Experience working in a mid-to-large enterprise environment.
• Familiarity with ServiceNow Discovery, SAM Pro, and integrations with procurement systems.
• Certifications such as ITIL, ServiceNow ITAM, or Certified Hardware/Software Asset Manager (CHAMP/SAMPro).

Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Privacy & AI Notice

C andidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice . This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.