IT Asset Management Lead

Atos; Chicago (IL); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Atos in Chicago is seeking an experienced IT Asset Manager to lead ITAM, CMDB, and ITSM initiatives across multiple sites. You will drive asset lifecycle, governance, and audits, ensuring scalable inventory control and reliable reporting.

Ideal candidates bring 2+ years of leadership in ITAM/Service Desk, strong CMA/CMDB expertise, and ITIL/CITAM credentials. This role emphasizes process improvement, vendor coordination, and cross-functional collaboration in a regulated healthcare/financial

Qualifications

• Bachelor’s degree in a computer-related field is required.
• 2 years leading ITAM/Desktop/Service Desk teams in an enterprise.
• CMDB experience and ITAM knowledge required.
• CITAM Certification preferred.
• ITIL Foundation Certification required or equivalent.
• Experience with ITAM, CMDB and ITSM principles and processes.
• Experience auditing per NIST/CIS frameworks.
• Experience managing 5,000+ asset inventories across locations.
• Ability to develop and manage KPIs and SLAs.
• Experience with policy/procedure documentation and process improvement.

Responsabilités

• Maintain accurate CMDB and asset inventory across locations.
• Update processes to manage asset lifecycle and provisioning.
• Procure assets per enterprise requirements and projects.
• Establish relationships with vendors, internal teams and stakeholders.
• Lead enhancement of asset management workflows using Lean/Six Sigma.

Connaissances

IT Asset Management

CMDB

ITSM

KPI/SLAs

Process Improvement

Audits

Vendor/Stakeholder mgmt

Leadership

Procurement

Lean/Six Sigma

Communication

Formation

Bachelor's degree in Computer Science or related field

Bachelor’s Degree from accredited college or university

Outils

FreshService

Device42

ServiceNow

CMDB tooling

Description du poste

• Bachelor’s Degree from an accredited college or university
• working in any of the following roles in an enterprise environment: IT Asset Management, Desktop, Network, Service Desk, Server, or Telecommunications support
• f Asset Management or CMDB experience
• Two (2) years of leading one of the following teams in an enterprise environment: IT Asset Management, Desktop, or Service Desk
• Bachelor’s degree or higher in Computer Science, Information Technology, Management Information Systems or other computer related field
• IAITAM: Certified IT Asset Manager (CITAM) Certification
• Healthcare, Finance, or other highly regulated industry IT experience
• NIST or CIS Framework audit experience
• Experience managing enterprise asset inventories exceeding 5,000 assets and supporting multiple locations, departments, or business units
• ITIL Foundation Certification
• Comprehensive knowledge of IT Asset Management (ITAM), Configuration Management (CMDB), and IT Service Management (ITSM) principles, including asset lifecycle management, configuration management, software licensing, compliance, audits, and industry best practices.
• Demonstrated ability to develop, document, implement, and continuously improve policies, procedures, standards, workflows, and operational processes using methodologies such as Lean, Six Sigma, DMAIC, ITIL Continual Service Improvement (CSI), or similar frameworks.
• Strong analytical, organizational, critical-thinking, and problem-solving skills with the ability to conduct audits, identify process gaps, manage competing priorities, recommend corrective actions, and drive continuous improvement initiatives.
• Excellent verbal, written, interpersonal, and leadership skills with the ability to effectively communicate technical and non-technical information, build collaborative relationships, and work effectively with staff, leadership, vendors, auditors, and business stakeholders at all organizational levels.
• Ability to develop and manage Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and management reporting while supporting operational performance, customer service objectives, and business goals in a fast-paced healthcare environment.
• Ensuring CMDB is accurate and updated regularly
• Ensuring deliveries are shipped and received
• Updating processes and procedures to effectively manage asset inventory via CMDB tools (e.g., FreshService, Device42, ServiceNow)
• Ensuring asset requests are being promptly responded to and customers receive timely status communication
• Developing and maturing the asset life cycle management process
• Procuring assets based enterprise environment requirements including projects
• Establish working relationships with vendors, internal teams and business stakeholders