IT Asset Management (ITAM) FinOps Expert

Zions Credit Corp; Midvale (UT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) plan with company match

Paid Time Off and 11 Holidays

Tuition Reimbursement

Mental health benefits

Job summary

Zions Bank is seeking an IT Asset Management (ITAM) FinOps Expert to advance our ITAM and FinOps practices using ServiceNow HAM Pro, SAM Pro, and CCM. This senior role partners across Technology, Finance, Procurement, Security, and Product teams to drive governance, cost optimization, and data-driven decisions across technology investments.

The ideal candidate brings deep hands-on ITAM/FinOps experience and cross-functional collaboration skills to lead process transformation and mentor the ITAM

Qualifications

• 6+ years of hands-on ITAM experience with hardware/software asset management or FinOps.
• Proven ITAM/FinOps ServiceNow HAM Pro, SAM Pro, and CCM expertise.
• Experience in process mining, transformation, mapping, and documentation.
• Experience with Google Cloud platforms.
• Strong ITAM best practices including lifecycle, discovery, governance.
• Excellent analytical and stakeholder communication skills.

Responsibilities

• Manage lifecycle management and process mapping of IT assets including Cloud/AI.
• Oversee reporting, forecasting, budgeting, and financial analysis.
• Improve IT asset data accuracy, especially Cloud/AI.
• Develop asset workflows, automation, and dashboards in ServiceNow.
• Lead FinOps governance and cloud cost optimization initiatives.
• Mentor ITAM team and stakeholders.

Skills

ITAM FinOps

ServiceNow HAM Pro

SAM Pro

CCM

Analytics

Stakeholder Engagement

Tools

ServiceNow Platform

Visio

Job description

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an experienced IT Asset Management (ITAM) FinOps Expert to help advance our enterprise Technology team. This role serves as a critical partner across Technology, Finance, Procurement, Security, and Product Teams to ensure effective governance, financial accountability, cost optimization, and data-driven decisions across our technology investments. The ideal candidate has deep hands‑on experience with the ServiceNow platform, specifically Hardware Asset Management (HAM Pro), Software Asset Management (SAM Pro), and Cloud Cost Management (CCM) modules, along with a strong understanding of ITAM best practices and process transformation.

Key Responsibilities

• Manage lifecycle management, including process mapping, of IT assets, including Cloud and AI.
• Oversee reporting, forecasting, budgeting, and financial analysis to show back spend to cost centers.
• Maintain and improve the accuracy of IT asset data, specifically Cloud and AI.
• Analyze financial data to ensure utilization, spending, and monitoring.
• Subject matter expert (SME) for ServiceNow HAM Pro, SAM Pro, CCM for functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and reporting dashboards (KPIs) within ServiceNow.
• Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
• Partner closely with procurement, security, finance, IT operations, and support teams to align ITAM and FinOps best practices.
• Drive FinOps governance, cloud cost optimization initiatives, forecasting, chargeback/show back reporting, and financial accountability across technology services.
• Provide reporting and insights to leadership and stakeholders regarding health, compliance risks, and spend optimization.
• Lead and mentor ITAM team members and stakeholders.

Qualifications Required

• 6+ years of hands‑on ITAM experience, with direct responsibility for hardware and software asset management or financial operations.
• Proven expertise with ITAM and FinOps ServiceNow modules, including HAM Pro, SAM Pro, and CCM.
• Experience process mining, transformation, mapping, and documentation.
• Experience working with Google Cloud platforms.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks. Strong understanding of FinOps principles including cloud financial management, budgeting, unit economics, and cost allocation.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred, not required

• Certifications such as:
  • Hardware Asset Management Fundamentals – ServiceNow
  • Software Asset Management Fundamentals – ServiceNow
  • Certified Asset Management Professional (CAMP) – IAITAM
  • Certified Software Asset Manager (CSAM) – IAITAM
  • Certified Hardware Asset Management Professional (CHAMP) – IAITAM
  • FinOps Certified Practitioner (FOCP) or equivalent cloud financial management certification preferred.
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast-paced environment
• Ability to work with limited direction

Visa Sponsorship

This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Location

This position is fully in office (5 days a week) at the Zions Technology Center—7860 South Bingham Junction Blvd, Midvale, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Zions Bank a division of Zions Bancorporation, N.A. Member FDIC