IT Asset Management (ITAM) Analyst

Zions Credit Corp; Midvale (UT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance – Start Day One

Life and Disability Insurance

Paid Time Off

401(k) with company match

Tuition Reimbursement

Employee Banking products

Job summary

Zions Bancorporation's Enterprise Technology and Operations team is seeking an IT Asset Management Analyst to mature asset lifecycle processes and governance of hardware and software assets, with deep hands-on ServiceNow HAM Pro and SAM Pro expertise. As SME for ITAM, you will optimize procurement, deployment, retirement, improve data accuracy, and provide dashboards and reports for leadership.

You will partner with procurement, security, finance, and IT operations to define processes and drive

Qualifications

• 4+ years of hands-on ITAM experience (hardware and/or software asset management).
• Proven knowledge of HAM Pro and SAM Pro modules within ServiceNow.
• Strong understanding of ITAM best practices, lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Oversee and optimize lifecycle management processes from procurement to retirement.
• Improve data accuracy of IT assets using Platform Analytics for KRIs and KPIs.
• Analyze complex systems and data, troubleshoot issues, and implement solutions.
• Serve as SME for ServiceNow HAM Pro and SAM Pro—configuration and optimization.
• Maintain workflows, automation, and reporting dashboards within ServiceNow.
• Partner with stakeholders to define and implement new ITAM features and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned to best practices.
• Collaborate with procurement, security, finance, IT operations, and support teams to align ITAM.”
• Provide reporting and insights to leadership on health, compliance risks, and spend optimization.
• Provide training to key stakeholders and ITAM team members.

Skills

ITAM experience

Data analytics

Stakeholder engagement

Problem solving

Communication

Tools

ServiceNow HAM Pro

ServiceNow SAM Pro

CMDB

Visio

Job description

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an experienced IT Asset Management (ITAM) Analyst to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands‑on experience with the ServiceNow platform, specifically Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro), along with a strong understanding of ITAM best practices and process transformation.

Key Responsibilities

• Oversee and optimize lifecycle management processes, including procurement, deployment, management, and retirement.
• Improve data accuracy of IT assets, utilizing Platform Analytics for KRIs and KPIs.
• Analyze complex systems and data, troubleshoot technical and process issues, and recommend and implement solutions.
• Subject matter expert (SME) for ServiceNow HAM Pro, SAM Pro - functionality, configuration, and optimization.
• Maintain workflows, automation, and reporting dashboards within ServiceNow.
• Partner with the stakeholders to create and implement new features, resolve issues, and streamline processes.
• Help define, document, and improve ITAM processes, policies, and procedures aligning to industry best practices.
• Partner with stakeholders, including procurement, security, finance, IT operations, and support teams to align ITAM best practices.
• Provide reporting and insights to leadership regarding health, compliance risks, spend optimization.
• Provide training to key stakeholders and ITAM team members.

Qualifications

Required

• 4+ years of hands‑on ITAM experience, with direct responsibility for hardware and/or software asset management.
• Proven knowledge of HAM Pro and SAM Pro modules, specifically within ServiceNow.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem‑solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred, not required

• Certifications such as:
  • Hardware Asset Management Fundamentals – ServiceNow
  • Software Asset Management Fundamentals – ServiceNow
  • Certified of IT Asset Disposition (CITAD) – IAITAM
  • Certified Asset Management Professional (CAMP) – IAITAM
  • Certified Software Asset Manager (CSAM) – IAITAM
  • Certified Hardware Asset Management Professional (CHAMP) – IAITAM
  • Certified IT Asset Manager (CITAM) - IAITAM
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.
• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast‑paced environment
• Ability to explain technical concepts to non‑technical stakeholders and provide end user training and support
• Ability to work with limited direction
• Independently determines and develops approach to solutions

Visa Sponsorship:
This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Location:

This position is fully in office (5 days a week) at the Zions Technology Center—7860 South Bingham Junction Blvd, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on‑site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED‑certified sustainable building that features include the use of low VOC‑emitting construction materials.

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Zions Bank a division of Zions Bancorporation, N.A. Member FDIC