IT Asset Management Analyst

CRG; Greensboro (NC); On-site; USD 48,216 - 55,104; Full time

Job summary

CRG in Greensboro, NC is seeking an IT Asset Management Analyst to govern the full lifecycle of software and hardware assets, ensuring compliance and cost optimization across the organization. You will own asset records, drive data quality, and collaborate with IT operations to enforce licensing rules and software hygiene.

This contract-to-hire role focuses on licensing, hardware lifecycle, vendor agreements, and usage analytics, partnering with IT Operations to minimize risk and maximize value

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in Software Asset Analyst/IT Asset Management.
• Knowledge of software licensing models, contracts, and maintenance agreements.
• Experience supporting hardware asset lifecycle management and audits.

Responsibilities

• Monitor software license entitlements and perform license true-ups.
• Analyze usage data to identify underutilized licenses and cost savings.
• Manage software license lifecycle from request to retirement.
• Maintain hardware asset records and lifecycle processes.

Skills

SAM/ITAM knowledge

License management

Vendor negotiations

Data analysis

Cross-functional teamwork

Education

Bachelor's degree or equivalent experience

5+ years in Software Asset/ITAM

Tools

TeamDynamix SAM

Flexera

Microsoft Excel

ITSM platforms

Job description

IT Asset Management Analyst

Location: Greensboro, NC

Compensation: $35-40.00 hourly

Duration: Contract to Hire

Summary

The IT Hardware & Software Asset Analyst is responsible for governing the full lifecycle of software and hardware assets to ensure compliance, cost optimization, and operational efficiency across the organization. This role serves as the subject‑matter expert for software licensing, hardware lifecycle management, vendor agreements, and usage analytics, partnering closely with IT Operations to minimize risk and maximize value from technology investments. The analyst drives continuous improvement across software and hardware asset management processes, tooling, and reporting.

Essential Duties and Responsibilities

• Conduct continuous monitoring of software license entitlements to ensure compliance with publisher agreements; lead and complete license true‑up exercises as required
• Analyze software usage data to identify underutilized licenses and drive cost savings through harvesting, standardization, and optimization initiatives
• Maintain ownership of the software license lifecycle, from request and procurement through deployment, usage tracking, and retirement
• Process software license requests through the enterprise ITSM platform (TeamDynamix), recommend optimal sourcing methods, and issue purchase orders to vendors
• Monitor vendor fulfillment and response times; proactively expedite orders to meet business needs
• Maintain accurate and reliable software asset records within the Software Asset Management (SAM) system, including approved application catalogs and entitlement data
• Assist with negotiating software vendor contracts, renewals, and maintenance agreements by providing licensing analysis and usage insights
• Interpret and apply complex publisher terms of use to ensure organizational compliance and risk mitigation
• Manage both on‑premises and cloud‑based licenses for major vendors, including Microsoft and Adobe
• Leverage SAM and ITSM tools to track license compliance, software usage, and spend; support reporting, audits, and true‑up readiness
• Access and manage vendor licensing portals including but not limited to Microsoft VLSC, Azure EA, Adobe, IBM, and Oracle
• Lead or assist with quarterly license harvesting and reclamation activities
• Govern the full lifecycle of hardware assets including laptops, desktops, monitors, mobile devices, and peripherals from request and procurement through deployment, reassignment, repair, refresh, and retirement
• Maintain accurate hardware asset records within the asset management system, including assigned user, location, model, serial number, warranty status, purchase date, and disposition status
• Coordinate with IT Operations, service desk, onboarding teams, and vendors to ensure timely hardware ordering, receiving, tagging, deployment, recovery, and return processing
• Monitor hardware inventory levels and approved device standards to support employee onboarding, break/fix replacement needs, and lifecycle refresh planning
• Track hardware warranties, support agreements, and replacement schedules; coordinate warranty claims, repairs, and vendor escalations as needed
• Conduct periodic physical and system‑based hardware audits and reconciliations to validate inventory accuracy and resolve discrepancies
• Support secure and compliant retirement and disposal of end‑user hardware, including data destruction documentation and vendor coordination where applicable
• Analyze hardware asset age, usage, refresh timing, and failure trends to support lifecycle planning, budgeting, and cost optimization initiatives
• Apply a continuous improvement mindset to identify and implement enhancements across software and hardware asset management processes, workflows, and data quality
• Assist with special projects related to asset management, audits, cost optimization, tooling enhancements, or lifecycle management initiatives as needed

Education and Experience

• Bachelor's degree in a related field preferred, or equivalent professional experience
• 5+ years of experience in a Software Asset Analyst, IT Asset Management, or similar asset management role
• Demonstrated knowledge of software licensing models, contracts, and maintenance agreements
• Experience supporting hardware asset lifecycle management, inventory controls, or endpoint asset tracking
• Experience supporting license compliance activities, audits, and true‑up engagements

Technical Skills

• Hands‑on experience with Software Asset Management (SAM), IT Asset Management (ITAM), or comparable asset tracking platforms such as TeamDynamix SAM, Flexera, or similar tools
• Strong working knowledge of IT Service Management (ITSM) platforms and request fulfillment workflows (TeamDynamix preferred)
• Solid understanding of software licensing models, entitlement tracking, compliance reporting, and hardware asset lifecycle controls
• Experience with hardware inventory tracking, warranty management, and device lifecycle reporting
• Proficiency with Microsoft Office Suite, including Excel for reconciliation, analysis, and reporting
• Working knowledge of cloud and on‑prem licensing models, particularly Microsoft and Adobe
• High attention to detail with strong data accuracy and validation discipline
• Excellent organizational and time‑management skills with the ability to manage multiple priorities simultaneously
• Effective interpersonal and communication skills; ability to collaborate across technical and non‑technical teams
• Self‑motivated, accountable, and proactive with a continuous improvement mindset

Category Code: JN008

Seniority Level: Mid-Senior