IT Asset Management Analyst

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); Remote; USD 65,000 - 90,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. is seeking an IT Asset Management Analyst to manage hardware lifecycles, track assets in ServiceNow, and assist with procurement of laptops, monitors, and equipment.

The role supports quarterly inventory and audit-ready controls in a remote-first, Chattanooga-focused organization. The ideal candidate will have hands-on experience with IT asset management, strong attention to detail, and the ability to work across IT and business teams on refresh projects

Qualifications

• Experience managing IT hardware assets and asset lifecycle processes.
• Experience with ServiceNow Asset Management or similar platforms.
• Strong documentation and audit record maintenance skills.
• Experience participating in hardware refreshes or deployment projects.

Responsibilities

• Review hardware compliance measures based on warranties and contracts.
• Manage contracts and relationships to optimize value and costs.
• Control and account for hardware assets through lifecycle stages.
• Implement and maintain a hardware asset management program and reporting.

Skills

Asset management

ServiceNow

Attention to detail

Refresh projects

Prioritization

Analytical thinking

Education

Bachelor's degree in Business Administration or related field

Tools

Workday Procurement

Job description

BlueCross BlueShield of Tennessee is hiring an IT Asset Management Analyst for our Digital Workplace Services Team! In this role, you will play a critical role in managing the lifecycle of the organization's IT assets, ensuring hardware and related technology assets are accurately tracked, maintained, and optimized throughout their lifecycle. You'll support the administration of asset inventory within ServiceNow, assist with procurement activities for laptops, monitors, and equipment, coordinate hardware refresh and upgrade projects, and help maintain controls that support audit readiness and compliance. This position offers the opportunity to partner across IT and business teams while contributing to initiatives that ensure employees have the technology they need to be successful. To be successful in this role, you'll bring strong attention to detail, excellent organizational skills, and experience managing hardware assets within a structured IT environment. This role is ideal for someone who enjoys balancing operational responsibilities with project-based work, thrives in a process-driven environment, and takes pride in maintaining accurate inventory and asset records that support critical business operations.

Ideal candidates for the role will bring:

• Experience managing IT hardware assets and supporting asset lifecycle processes
• Experience working with ServiceNow Asset Management or similar enterprise asset management platforms
• Strong attention to detail and commitment to maintaining accurate inventory records and audit documentation
• Experience participating in technology refreshes, hardware deployment initiatives, or other IT-related projects
• Ability to manage multiple priorities while collaborating effectively with technical and business stakeholders
• Strong analytical and problem-solving skills with a process improvement mindset

Preferred Qualifications:

• Experience supporting IT asset audits, governance, and compliance activities
• Familiarity with enterprise IT service management (ITSM) practices
• Experience utilizing Workday Procurement or similar procurement systems
• Experience working in large, complex corporate environments with significant hardware inventories

Note:

This is a remote, work-from-home position, but the final round of interviews will take place on-site in our Chattanooga, TN office. Candidates located in or near the Chattanooga area are strongly preferred, as this role participates in quarterly physical inventory activities at our corporate headquarters. Sponsorship is not available for this role.

Job Responsibilities

• Reviewing hardware compliance measures based on warranty agreements and contracts to support business needs.
• Managing contracts and relationships to maximize value creation and minimize costs for maintenance, and service offerings.
• Managing, controlling, and accounting for hardware assets throughout all phases of the lifecycle from request to hardware to deployment to decommissioning.
• Implementing and maintaining a hardware asset management program and system which includes hardware tracking, cost savings identification, corporate awareness, and routine reporting.

Job Qualifications

• Education Bachelors Degree in Business Administration or related field or equivalent years of work experience
• Experience 1 year - Experience in Information Technology required
• 1 year - Experience with Microsoft Office with emphasis on Excel, Access and SharePoint
• Skills\Certifications Accuracy and attention to detail
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Extensive knowledge of procurement processes, systems, and contract management, inventory management and asset management

Number of Openings Available 1

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.

At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST.

We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.