IT Asset Lead

charliehealth; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Charlie Health is seeking an IT Asset Management Lead to own and optimize our hardware, software, and vendor lifecycle across the organization. This senior individual contributor role focuses on scalable processes, reliable asset records, and cost-conscious improvements in a regulated healthcare setting.

You will collaborate with IT, Security, Procurement, Finance, Legal, and Compliance to drive governance, data accuracy, and continuous improvement while ensuring HIPAA and SOC 2 compliance.

Qualifications

• 7+ years in IT asset or related management roles.
• Proven ownership of an enterprise IT asset management program.
• Willing to work in-office 4 days per week near Union Square, NYC.

Responsibilities

• Own and continually improve IT asset management across hardware, software, vendors and contracts.
• Establish asset lifecycle policies and operating procedures.
• Maintain accurate asset records and support lifecycle from acquisition to retirement.
• Partner with IT, Security, Procurement, Finance, Legal, and Compliance.
• Develop reports on inventory accuracy, utilization, spend, renewals and outcomes.
• Ensure HIPAA, SOC 2 controls alignment and audit readiness.

Skills

IT asset mgmt

Vendor management

Lifecycle management

SaaS management

Cross-functional collab

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

The IT Asset Management Lead is responsible for building, operating and continuously improving Charlie Health's IT asset management program across hardware, software, applications, vendors and contracts.

This is a senior individual contributor role with end to end ownership of IT asset management strategy, governance, processes, data and outcomes. The Lead will establish scalable lifecycle practices, maintain reliable asset records, improve technology utilization, reduce unnecessary spend and ensure technology assets are managed securely and effectively from acquisition through retirement.

The IT Asset Management Lead will partner closely with IT, Information Security, Procurement, Finance, Legal, Compliance, People and business stakeholders. This person will lead through subject-matter expertise and cross-functional influence rather than direct people management.

Charlie Health operates in a highly regulated healthcare environment. This role will support controls, documentation and lifecycle practices aligned with HIPAA, SOC 2, company policies, and other applicable requirements.

Key Responsibilities

• IT Asset Management Strategy & Governance
  • Own and continuously improve the IT asset management program across hardware, software, applications, vendors, and contracts
  • Establish policies, standards, controls, and operating procedures covering the full technology asset lifecycle
  • Serve as the organization's IT asset management subject-matter expert and lead cross-functional initiatives without direct authority
• Hardware Asset Lifecycle Management
  • Manage lifecycle processes for laptops, mobile devices, peripherals, and other company-owned technology equipment
  • Oversee asset acquisition, receipt, inventory, assignment, deployment, transfer, recovery, reuse, refresh, and retirement
  • Partner with IT Operations and People teams to support onboarding, offboarding, replacement, and asset-recovery processes
• Software & Application Lifecycle Management
  • Maintain an authoritative inventory of software and SaaS applications, including ownership, cost, renewal, risk, and lifecycle status
  • Establish processes for application intake, evaluation, approval, deployment, renewal, reassessment, and retirement
  • Monitor license allocation and utilization and coordinate the recovery or reallocation of unused licenses
• Vendor, Contract & Financial Management
  • Coordinate the IT vendor lifecycle from intake and evaluation through onboarding, renewal, performance review, and offboarding
  • Maintain accurate records for vendors, contracts, subscriptions, renewal dates, notice periods, owners, and obligations
  • Partner with Procurement, Finance, Legal, Security, and business owners on purchasing, contracting, forecasting, and renewal decisions
  • Identify savings through license reclamation, vendor consolidation, contract optimization, asset reuse, and timely cancellation
• Data, Compliance & Continuous Improvement
  • Maintain accurate asset data and reconcile records across IT, endpoint, identity, procurement, finance, and support systems
  • Develop reporting on inventory accuracy, lifecycle status, utilization, spend, renewals, exceptions, and program outcomes
  • Maintain documentation and evidence supporting HIPAA, SOC 2, internal controls, audits, and company policies

Required Qualifications

• 7+ years of experience in IT asset management, software asset management, hardware asset management, technology operations, vendor management, or a related discipline
• Experience owning or substantially contributing to an enterprise IT asset management program
• Strong understanding of hardware, software, SaaS application, vendor, contract, and technology-service lifecycles
• You live within a 75-minute commute of our NYC office (near Union Square) and are able to work in-office 4 days per week

Preferred Qualifications

• Experience operating at a Lead or senior