IT Asset & Deployment Manager

Elevate; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Unlimited PTO

Paid holidays

Job summary

Elevate is seeking an IT Asset & Deployment Manager to oversee the end-to-end lifecycle of IT assets and depot operations for a distributed workforce in Charlotte, NC. The role emphasizes audit readiness, asset governance, and high-quality employee experience.

You will manage imaging, staging, logistics, and asset records across ITSM, Intune, and CMDB, collaborating with HR, Service Desk, and Identity teams to ensure seamless Day 1 readiness and secure offboarding.

Qualifications

• Bachelor's degree required with 5+ years in IT asset management or related tech operations.
• Experience with end-user computing, depot operations, and asset lifecycle.
• Strong knowledge of Intune, Jamf, and device lifecycle best practices.

Responsibilities

• Oversee depot operations, imaging, enrollment, staging, and device kitting.
• Manage shipping, receiving, RMAs, and logistics across the United States.
• Own IT asset lifecycle from procurement through deployment, reassignment, and disposal.
• Maintain asset records across ITSM, Intune, CMDB, and asset tools.
• Ensure secure handling and disposal of equipment per policy; lead asset audits.
• Collaborate with HR, Service Desk, and Identity teams for Day 1 readiness.

Skills

Intune

Office 365

VMware

ITSM

Jamf

Education

Bachelor's degree in Computer Science / IT

Tools

Jamf

CMDB

ITSM

Intune

Job description

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof. Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.

Position Overview: IT Asset & Deployment Manager

Elevate is seeking an IT Asset & Deployment Manager to manage the end-to-end lifecycle management of all IT assets and depot operations, ensuring accurate tracking, secure handling, and efficient provisioning of equipment across a distributed workforce. This role oversees device staging, logistics, asset governance, and lifecycle processes to support onboarding, offboarding, and acquisition integration at scale. The position plays a critical role in maintaining audit readiness, operational efficiency, and high-quality employee experience. In this role, you will support many different enterprise IT systems, improving cost effectiveness, and service quality.

This is an in-office role, based in our Charlotte, NC office.

What You’ll Do

• Oversee daily depot operations, including imaging, enrollment, staging, and kitting of devices (Windows via Autopilot/Intune, macOS via Jamf or equivalents)
• Manage shipping, receiving, returns (RMAs), and logistics coordination across the United States
• Maintain appropriate spares inventory and device buffers to support rapid onboarding and break/fix scenarios
• Own the IT asset lifecycle from procurement through deployment, reassignment, and disposal
• Maintain accuracy of asset records across systems (e.g., ITSM, Intune, CMDB, asset tools)
• Ensure secure handling, storage, and disposal of equipment in compliance with company policies and regulatory standards
• Optimize depot workflows for efficiency, quality, and scalability
• Establish and enforce asset governance policies aligned with audit frameworks (e.g., SOC2, internal controls)
• Lead regular asset audits, reconciliation processes, and inventory validations
• Track hardware lifecycle, depreciation, and refresh cycles
• Partner with HR, Service Desk, and Identity teams to ensure seamless Day 1 readiness and secure offboarding
• Offers a strong understanding of the user experience (both internally and externally), executes and refines business processes, systems, technology, data, and information systems to achieve and exceed business outcomes
• Provide recommendations and partnerships for technology solutions including the creation of technical proposals and soliciting cost estimates

Who You Are

The preferred candidate will have a Bachelor’s degree in computer science, information technology, and/or minimum of 5 years of experience in IT asset management, endpoint deployment, depot operations, end-user computing, IT logistics, or a related technology operations role. Experience should include responsibility for the full device lifecycle, including procurement coordination, inventory management, provisioning, deployment, reassignment, repair, return, and secure disposal.

Required Knowledge/Skills And Abilities

• Solid working knowledge in software solutions: Specifically, Microsoft Intune and Office 365 Suite, Digital Asset Management Solutions, VMware, or equivalent virtualization systems
• 5–8+ years of experience in IT asset management, depot operations, or end-user computing
• Proven experience managing device lifecycle operations in a mid‑to‑large enterprise environment
• Experience supporting distributed or global workforce environments
• Experience working with cloud software and systems
• Proficient with MacOS and knowledgeable with Windows 11
• Understanding of asset lifecycle management best practices
• Experience with audit frameworks (e.g., SOC2, ISO27001) preferred
• Knowledge of secure device handling and disposal standards
• Demonstrated experience in process analysis
• Experience in multi‑site organizations with distribution systems
• Strong operational leadership and process design capability
• Attention to detail with high standards for data accuracy and audit readiness
• Excellent cross‑functional collaboration (HR, Security, Procurement, Service Desk)
• Ability to manage competing priorities in a high‑growth, acquisition‑driven environment

Compensation & Benefits Details

• Compensation: $70,000 – $90,000 annual base salary plus bonus eligible
• Employment Type: Full-Time, Exempt
• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance, FSA, HSA and more
• 401k Employer Match (after meeting eligibility requirements)
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave

Working Conditions & Physical Demands of the Position

• This position requires the ability to lift and move up to 50 pounds of computer equipment
• This position requires extensive work in front of a computer screen
• This position requires sitting for extended periods of time while using a computer or phone
• Travel will not be frequent, but may be required on occasion

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [e-mail].

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organization needs.

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.