IT Asset Coordinator

Dentsu International Americas, LLC; Norwalk (CT); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Paid holidays

PTO

Job summary

At Dentsu in Norwalk, CT, the IT Asset Coordinator will own the end‑to‑end lifecycle of IT hardware across US offices, from inbound receiving through staging, deployment, and disposition. This is a hands‑on, operationally critical role that supports a reliable end‑user experience.

We are seeking someone organized, precise, and accountable who can manage asset records and on‑time shipments while collaborating with procurement, logistics, and IT teams.

Qualifications

• Proficiency in Microsoft Excel for inventory tracking and reporting.
• Strong attention to detail — accuracy in asset records is non‑negotiable.
• Reliable and punctual with ability to manage high‑volume workload with minimal supervision.

Responsibilities

• Receive, inspect, and log all incoming IT hardware and verify against PO.
• Clean, image, and stage devices for deployment per build standards.
• Maintain real‑time inventory records and update CMDB with asset status, location, and assignment.
• Submit and track purchase orders; support annual hardware planning with inventory data.
• Coordinate outbound shipments and manage return logistics for off‑boarded or damaged equipment.
• Produce asset reports and support audits with accurate data.

Skills

Excel

Inventory control

Logistics coordination

Record keeping

Attention to detail

Communication

Education

High school diploma

Associate or Bachelor preferred

Tools

CMDB

ServiceNow

Job description

Job Description: Please Note: This is a fully onsite position based in our Norwalk, CT office. Team members are required to work onsite Monday through Friday from 8:00 AM to 5:00 PM ET.

About the Role: Americas Enterprise Technology deploys approximately 2,500 devices and retrieves 1,500 devices per year across the United States. Behind every on-time deployment and clean return is someone who received the hardware correctly, staged it to standard, tracked it accurately, and got it where it needed to go. That is this role. The IT Asset Coordinator owns the end-to-end lifecycle of IT hardware within Technology Operations across all US offices, from procurement and inbound receiving through staging, deployment, and disposition. This is a hands‑on, operationally critical position that sits at the center of the team's ability to deliver a reliable, consistent experience to every employee we support. This role offers the opportunity to build broad exposure across Technology Operations, including asset lifecycle management, procurement, service delivery, and enterprise technology systems. As you develop expertise and demonstrate ownership, you'll have opportunities to expand your responsibilities, contribute to process improvements, and pursue growth opportunities within Enterprise Technology.

We're looking for someone who is organized, precise, and takes ownership of their work. They understand that accurate asset records and on‑time shipments are not simply administrative tasks; they are the foundation of a positive end‑user experience.

What You Will Do

Receiving & Inbound Processing

Receive, inspect, and log all incoming IT hardware — laptops, peripherals, and accessories. Verify shipments against purchase orders and document and elevate any discrepancies. Perform intake QA: physical inspection, serial number capture, and initial asset tagging.

Asset Staging & Preparation

Clean, image, and stage devices for deployment in accordance with build standards. Coordinate with the IT team to confirm device configuration and readiness prior to shipment. Pack and label equipment for outbound delivery to end users across the US.

Inventory & Asset Management

Maintain accurate, real‑time inventory records across all hardware categories. Update the CMDB (ServiceNow or equivalent) with asset status, location, and assignment throughout the device lifecycle. (Will Train) Conduct regular cycle counts and reconcile physical inventory against system records. Monitor stock levels and proactively flag replenishment needs to management. Organize and maintain storage areas to ensure efficient access and proper handling of equipment.

Procurement Support

Submit and track purchase orders, coordinating with vendors on lead times and delivery status. Confirm receipt of all ordered hardware and update records upon delivery. Support annual hardware planning by providing accurate inventory and consumption data.

Shipping & Logistics

Coordinate outbound shipments to end users, including carrier scheduling and documentation. Communicate proactively with recipients on delivery windows and any changes. Manage return logistics for off‑boarded, replaced, or damaged equipment.

Reporting & Documentation

Maintain accurate records in the asset management system and supporting spreadsheets. Provide regular status updates on deployment volumes, open orders, and inventory position. Support audit requests by producing accurate, on‑demand asset reports.

Who You Are

You take pride in running a tight operation and understand the important role you play in delivering a great technology experience for our employees. You have a sharp eye for detail, take ownership of your work, and proactively address issues before they become problems. You'll thrive in this role if you're comfortable working independently in a fast‑paced environment, managing multiple priorities, and communicating clearly when support is needed or when something requires attention. Most importantly, you understand that the quality of your work directly impacts the experience of every employee we support.

Education & Experience

High school diploma or equivalent required; associate’s or bachelor’s degree a plus. 1–3 years of experience in IT asset management, warehouse operations, or a related field. Strong verbal communication and interpersonal skills — you deal with people every day and need to be clear, professional, and easy to work with.

Required Qualifications

• Proficiency in Microsoft Excel for inventory tracking and reporting.
• Strong attention to detail — accuracy in asset records is non‑negotiable.
• Reliable and punctual, with the ability to manage a high‑volume workload with minimal supervision.
• Demonstrated experience with shipping and receiving — logging inbound shipments, verifying against purchase orders, and coordinating outbound deliveries.
• Hands‑on experience with inventory management — cycle counts, stock reconciliation, and maintaining accurate records across a physical inventory.
• Familiarity with carrier platforms and shipping documentation (FedEx, UPS, or similar).
• Comfortable working in an asset depot environment — standing, moving equipment, and managing physical inventory for extended periods.
• Ability to lift and carry items up to 50 lbs on a regular basis.

What Will Set You Apart

• Hands‑on experience with an asset management or CMDB system (ServiceNow, Cherwell, or similar).
• Experience with laptop or PC hardware staging and imaging.
• Familiarity with ITIL asset management practices.
• Prior experience in a corporate IT environment supporting a distributed workforce.
• CompTIA A+ or equivalent certification.

What Success Looks Like

In your first 30 days, you have a clear understanding of the full asset lifecycle — the processes, the tools, the key vendors, and how work flows through the team. At 60 days, you are managing inbound and outbound independently. Your records are accurate, your queue is under control, and the team trusts that nothing falls through the cracks on your watch. At 90 days, you are proficient across all areas of the role — procurement coordination, staging, shipping, and CMDB accuracy. You are not just keeping up; you are staying ahead. At six months, you are a reliable operational backbone for Technology Operations — proactively flagging stock needs, leading lifecycle projects, and consistently delivering an experience that makes every device deployment feel effortless to the people receiving it.

The annual salary range for this position is $34K-$50K. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

Location

Norwalk - 50 Washington St

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work