IT アシスタント

Hilton Worldwide, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking an IT Manager to lead the IT department and enhance operational efficiency. This role involves managing IT budgets, ensuring data security, and optimizing purchasing processes. The ideal candidate will have extensive IT management experience and a strong understanding of hospitality operations. Join a dynamic team dedicated to delivering exceptional guest experiences and driving innovation in technology. If you are passionate about IT and hospitality, this is the perfect opportunity to make a significant impact in a global organization.

Benefits

Health Insurance

Retirement Plan

Employee Discounts

Flexible Schedule

Training and Development Programs

Qualifications

• 5-7 years of relevant IT management experience.
• Experience in hospitality purchasing is a plus.

Responsibilities

• Ensure efficient operation of the IT department.
• Manage IT budgets and expenses effectively.
• Oversee hotel purchasing policies and vendor relationships.

Skills

IT Management

Purchasing Skills

Project Management

Communication Skills

Data Security

Education

Bachelor's Degree in IT or related field

Certification in Project Management

Tools

IT Service Management Software

Purchasing Software

Job description

IT

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The IT Manager’s core responsibility is to ensure the smooth and efficient operation of the IT Department. This role is also responsible for hotel purchasing duties, procuring items required by management at competitive prices without compromising quality.

What will I be doing?

As the IT Manager, you will be responsible for performing the following tasks to the highest standards:

IT

• Maximize and protect hotel profitability through the leverage of Information Technology, training, and operational best practices.
• Maximize opportunities to reduce IT costs through effective purchasing and negotiating maintenance contracts.
• Identify and propose opportunities to optimize revenue.
• Responsible for timely preparation and submission of all IT budgets.
• Manage and control all IT expenses according to an agreed plan.
• Ensure a business continuity plan is established and tested for all parts of the business.
• Provide the highest possible IT service to the standards and best practices.
• Work with Business Management to expedite access and better utilization of information.
• Implement and exploit telephony services to meet minimum defined standards.
• Manage guests’ IT queries to defined standards with minimal risks.
• Maintain brand standards for Guest and Business Service communication and implementation.
• Promote the use of the brand by IT suppliers and ensure IT resources support the hotel’s commercial and business needs.
• Identify data ownership and accountability within the organization.
• Ensure a successor is trained and prepared.
• Provide IT support to other Hilton hotels when required and cross-train hotel IT personnel for coverage.
• Maintain standards and evaluate compliance within the hotel.
• Manage local vendors and representatives of global vendors.
• Secure hotel data in line with standards and best practices, including access control.
• Conduct self-evaluations of IT practices and communicate results.
• Manage local implementation projects and communicate status, risks, and opportunities to management.
• Adhere to security and emergency policies, and team member rules and regulations.
• Perform other duties as assigned.

Purchasing

• Follow hotel purchasing policies and procedures.
• Obtain competitive quotes and conduct negotiations.
• Place orders ensuring timely delivery and track outstanding orders.
• Check pricing and maintain market surveys and competitor knowledge.
• Safeguard petty cash and ensure proper documentation is forwarded to Accounts Payable.
• Review contract supplies regularly for competitiveness.
• Analyze market trends for inventory management.
• Ensure work practices are safe and requests are handled efficiently.
• Follow the code of conduct and carry out other duties as assigned.

What are we looking for?

An IT Manager serving Hilton Brands should embody the right attitude, behaviors, skills, and values, including:

• Five to seven years of relevant IT management experience.
• At least 1 year of experience as a Purchaser or higher in hospitality.
• Technical understanding of IT management in a service organization.
• Good personality and communication skills for dealing with guests.
• Ability to train team members.
• Strong project management and presentation skills.
• Fluency in English is desirable.
• Knowledge of supplies management and experience with international chain hotels, preferably Hilton.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations and services worldwide. We are dedicated to providing exceptional guest experiences, and our Team Members are central to this mission, creating remarkable hospitality experiences every day.