IT Applications Specialist - Workday

State Employees' Credit Union; Raleigh (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

A financial cooperative in North Carolina is seeking a subject matter expert in the Workday ecosystem for a hybrid role. The ideal candidate will build low-code solutions, provide Tier 3 support, document requirements, and analyze customer needs. Required qualifications include a Bachelor's degree or 4 years' relevant experience, with a focus on the finance industry. Strong analytical skills and comfort with the Workday platform are essential. The position involves collaborating across IT and contributing to a dynamic team environment.

Qualifications

• Bachelor's degree or 4 years relevant experience.
• 2 years' relevant experience.
• Experience with JIRA and SCRUM Agile methodologies.
• Experience configuring Workday components (flows, dashboards, reports).
• Ability to document functional and technical requirements clearly.

Responsibilities

• Build good understanding of platforms and systems.
• Provide Tier 3 support for production systems.
• Document functional and technical requirements.
• Coordinate application upgrades and testing.
• Analyze customer needs and current systems.
• Analyze customer needs and current processes to identify areas for improvement.

Skills

Workday

Low-code / no-code

JIRA

SCRUM / Agile

XML / XSLT

Workday Studio

EIB integrations

Documentation

Communication skills

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree or 4 years relevant experience

Tools

Workday Studio

EIB Integrations

XML

XSLT

Report Builder / Calculated Fields

Job description

**If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!****Position Overview:**This hybrid (remote/in-office) position is a subject matter expert in the **Workday** ecosystem and technology.This individual will be able to build low code/no code solutions within systems. Support solutions and implementations; document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.**Responsibilities**:**35%**Under general supervision:Build:a. Good understanding of Platform/Systemsb. Procedures to improve the existing systems by applying the appropriate changes or updates.c. Day-to-Day unit functions of specialized technology such as: User management, License management including new user setup/deactivation, roles, profiles, permissions, public groups.d. Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.e. Create and Optimize simple Workflows & Dashboards**10%**Support:a. Tier 3 support for production systems.b. SDLCc. Monitoring applications and existing EIB integrationsd. User support.**15%**Document:a. Development of functional requirementsb. Technical requirements.c. Business Process Workflow diagrams.d. Work on approved project management software.e. Knowledge base and deliver Technical Documentation**15%**Coordinating:a. Releases / CRQ Ownerb. Application upgradesc. Testing & deploymentd. User Training e. Monitor user adoption.**15%**Liaise with:a. Business partners & usersb. Vendors both for implementation projects and issue supportc. Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.**10%**Analysis of:a. Customer needs and developing of functional requirements that specify what the technology solutions should do and how they should perform.b. Current business processes and systems to identify their strengths and weaknesses.c. Areas for improvement where technology can enhance efficiency, quality, or member satisfaction.**Required education:**Batchelor's degree or 4 years relevant experience**Required Experience**2 yrs**Desired Experience**5 yrs**General requirements:**Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic.Comfortable with Workday platform and ecosystem.Shows interest in all of SECU IT to be well rounded and communicative. Solution minded problem solver Collaborative and team player attitude with excellent communication skills both written and oral. Must adhere to the work schedule and attendance policy established by the manager. Must be able to confidently interact with technical, non-technical, and management staff. Review and refinement of the product backlog, sometimes contributing to setting priority. Stay up to date on the latest industry trends and technical advancements. Must be able to speak English fluently. Must have strong analytical skills with high attention to detail. Serves as on-call responder for software the team supports.**Desired skills:**Software Development Life Cycle(SDLC)Experience working with JIRAExperience working with SCRUM AgileWorking knowledge of change management**Special position requirements:**Sitting for prolonged periodsTelephone for prolonged periodsComputer for prolonged periodsSECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.***Disclaimer****State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.** Recent experience with Workday Studio* Experience and understanding of inbound/outbound EIB integrations* Extensive experience and knowledge with report building and calculated fields* Working knowledge and understanding of XML and XSLT* Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic.* Comfortable with specific product, platform, or system the solution uses.* Shows interest in all of SECU IT to be well rounded and communicative.* Solution minded problem solver* Collaborative and team player attitude with excellent communication skills both written and oral.* Must adhere to the work schedule and attendance policy established by the manager.* Must be able to confidently interact with technical, non-technical, and management staff.* Review and refinement of the product backlog, sometimes contributing to setting priority.* Stay up to date on the latest industry trends and technical advancements.* Must be able to speak English fluently.* Must have strong analytical skills with high attention to detail.* Serves as on-call responder for software the team supports.