IT Applications Analyst I

UF Health; Gainesville (FL); Hybrid; USD 48,000 - 62,000; Full time

Job summary

UF Health in Gainesville, FL is seeking a full-time software support specialist to help develop, implement, and maintain software applications. You will analyze user requirements, assist in functional specification development, and ensure smooth operation through monitoring and troubleshooting.

Collaboration with cross-functional teams and thorough end-user training are key parts of the role. The position requires an Associate degree (AA/AS) and at least 1 year of relevant experience, with

Qualifications

• 1+ years experience supporting software application development and maintenance.
• Basic knowledge of application troubleshooting and user support.
• Strong communication and documentation skills.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Supports development, implementation, and maintenance of software applications.
• Analyzes user requirements and assists in functional specification development.
• Monitors and troubleshoots application performance.
• Collaborates with teams to enhance application usability.
• Provides technical support and training to end-users.
• Maintains comprehensive documentation.
• Participates in software tool evaluations and ensures policy compliance.

Skills

Software support

Troubleshooting

Documentation

Cross-functional collaboration

Education

Associate degree (AA/AS)

Job description

Overview

Work Style: Hybrid (Primary remote with required to be onsite periodically as needed for go-lives, customer support and Team meetings/gatherings.)

Location: Gainesville, FL

FTE: Full-Time (1.0 FTE) M-F 8:30 - 5:00 pm with occasional 24/7 on-call support

Plays a vital role in supporting the development, implementation, and maintenance of software applications to meet organizational needs. Analyzes user requirements, assisting in functional specification development, and ensuring applications perform optimally through monitoring and troubleshooting. Collaborates with various teams to enhance application usability, provides technical support to end-users, and maintains comprehensive documentation. Includes participating in software tool evaluations and ensuring compliance with relevant policies and standards.

Responsibilities

• Supports development, implementation, and maintenance of software applications.


• Analyzes user requirements and assists in functional specification development.


• Monitors and troubleshoots application performance.


• Collaborates with teams to enhance application usability.


• Provides technical support and training to end-users.


• Maintains comprehensive documentation.


• Participates in software tool evaluations and ensures policy compliance.

Qualifications

Education:

• Associate degree (AA or AS) from an accredited college/university plus 1 year of relevant work experience required.


• Equivalent combination of education and/or relevant work experience may be considered in lieu of a degree. ABachelor's degreemay be substituted for experience.

Minimum Experience:

• 1+ years experience supporting software application development and maintenance


• Basic knowledge of application troubleshooting and user support


• Strong communication and documentation skills


• Ability to collaborate with cross-functional teams


• Familiarity with compliance and security standards