IT Application Analyst

McShane-Construction-Company-LLC; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Vision, Dental & Health Coverage

401(k) with company match

Life and Disability Insurance

Student Loan Assistance

PTO 15 days

Paid Parental Leave

Job summary

The McShane Company is seeking an IT Application Analyst I to support and maintain business applications across its commercial, industrial, and multi-family construction divisions. You will manage frontline support, resolve common issues, and help users maximize software capabilities.

The role emphasizes customer service, problem solving, and collaboration with vendors and peers. The team values documentation, testing, and process adherence in a fast-paced environment.

Qualifications

• High school diploma or equivalent; Associate’s degree in Computer Science, Information Systems, or a related field is a plus.
• 1+ years of experience in application or software support or strong interest in starting an application support career.
• Basic understanding of business applications and troubleshooting approaches, tools, and techniques.
• Working knowledge of Microsoft 365 applications and basic system configuration.
• Strong customer service orientation with good problem-solving skills and a willingness to learn.
• Good written and verbal communication skills and the ability to keep information confidential.

Responsibilities

• Respond to assigned service desk tickets for application issues within established service levels.
• Serve as escalation point from Tier 1 support, gathering information and resolving common requests.
• Troubleshoot routine application issues such as access requests and usage guidance, escalating as needed.
• Help users navigate and get the most out of business applications in place.
• Assist with testing new or updated features and document results.
• Help support onboarding tasks like setting up user access and basic configuration.
• Maintain clear documentation and knowledge base content for common issues.
• Establish and maintain relationships with customers, vendors, and peers.

Skills

Customer service

Problem solving

Communication skills

Willingness to learn

Education

High school diploma or equivalent

Associate’s degree in Computer Science / Information Systems

Tools

Microsoft 365

Job description

Description

The McShane Company is looking for an IT Application Analyst!

As an IT Application Analyst I you will help support and maintain the business applications that teams rely on across The McShane Companies, our family of commercial, industrial, and multi-family general contracting businesses. This individual will be responsible for providing front-line application support, resolving common issues and helping users get the most out of their software.

Company Benefits

• Vision, Dental, & Health Coverage
• 401(k) with up to 4% Company Match
• Company-paid Life and Disability Insurance
• Student Loan Assistance
• 15 PTO Days
• Paid Parental Leave

Responsibilities

• Respond to assigned service desk tickets for application issues within established service levels.
• Serve as an escalation point from Tier 1 support, gathering information and resolving common application requests.
• Troubleshoot routine application issues such as access requests, configuration questions, and usage guidance, escalating to senior analysts or vendors as needed.
• Help users navigate and get the most out of business applications already in place.
• Assist with testing new or updated application features and documenting the results.
• Help support application onboarding tasks, such as setting up user access and basic configuration, following established procedures.
• Maintain clear documentation and knowledge base content for common issues and how-to guidance.
• Establish and maintain healthy working relationships with customers, vendors, and peers, and perform other duties as assigned.

Requirements

• High school diploma or equivalent; Associate’s degree in Computer Science, Information Systems, or a related field, or equivalent experience, is a plus.
• 1+ years of experience in application or software support, or a strong interest in starting an application support career.
• Basic understanding of business applications and technical troubleshooting approaches, tools, and techniques.
• Working knowledge of Microsoft 365 applications and basic system configuration.
• Strong customer service orientation with good problem-solving skills and a willingness to learn.
• Good written and verbal communication skills and the ability to keep information confidential.

No Agency Inquiries Please! The McShane Companies (McShane Construction Company, Cadence McShane Construction Company, and Conor Commercial Real Estate) do not accept unsolicited resumes, candidates’ names or summaries from staffing agencies, search firms, or third-party recruiters.

The McShane Companies will not pay a placement fee in connection with any such unsolicited resumes. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, or disability.