IT and System Administrator

SureCam; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive - medical, dental,vision

Paid holidays and unlimited PTO

Job summary

SureCam is looking for an IT and System Administrator who will oversee all technology systems, act as Salesforce administrator, and manage go-to-market tools to support sales, marketing, fulfillment, and customer success.

The role is remote with preferred Mountain, Central, or Eastern time working hours, reporting to the Financial Ops team to drive efficiency and scale across the organization.

Qualifications

• Bachelor's degree or higher in a relevant field and 5+ years of experience.
• Strong knowledge of Salesforce and IT systems architecture.
• Experience documenting workflows and processes.

Responsibilities

• Serve as subject matter expert for SureCam’s systems and manage architecture, integrations, data capture, and reporting.
• Maintain go-to-market and operations systems; administer Salesforce, HubSpot, Zoho, and Zendesk.
• Manage Salesforce process documentation to facilitate sales productivity.
• Identify system optimization projects with FinOps and other leaders to scale workflows and reports.
• Oversee software selection, subscriptions, and vendor relationships.
• Manage relationship with desktop IT vendor.
• Oversee Salesforce consultants for recurring functions and larger projects.
• Handle other responsibilities as required.

Skills

System architecture

Salesforce

Integrations

Documentation

Education

Bachelor's degree or higher

Tools

HubSpot

Zoho

Zendesk

Job description

Day in the Life in this role:

As the IT and System Administrator, your role is about overseeing all of the Company’s technology systems. You will serve as the administrator for Salesforce, and in addition, manage our other go-to-market systems to ensure all our systems meet the needs of our business. You will report into the Financial Ops team, working with the sales, marketing, fulfillment, and customer success teams to manage their systems and address system requests. You will continually document workflows and business processes to ensure data integrity and to make systems easy for its team users.

You will be responsible for a system architecture and system processes that streamlines sales, facilitates fulfillment and supports customer success, to drive efficiency and scale throughout the organization.

The role is remote (with preferred mountain, central, or eastern time working hours).

Who We Are!

SureCam is a leader in video telematics, focused on providing the easiest and most actionable fleet technology solution for small and midsize businesses with vehicles. We make vehicle tracking and video easy for busy companies through an ecosystem of cloud-connected hardware and software products.

SureCam is quickly becoming the solution of choice for small and midsize businesses, focused on industries such as construction, field service, home service, energy, local delivery, materials, and others. These fleet owners and managers are busy, overwhelmed, and want to focus on running their core business. Managing and maintaining vehicles is a liability and a burden, and traditional technology solutions have been too complicated and too expensive.

Companies with fleets have shifted from viewing video as a “nice to have” to a “need to have” given the drastic rise in insurance costs and nuclear verdicts. SureCam is positioned to capture market share as video telematics enters its peak growth years. Of 90 million commercial vehicles in North America and Europe, less than 4 million are using connected video today. The expected surge in adoption is projected to drive the video telematics market up to $3.3B by 2026.

All the Responsibilities We Will Trust You With:

• Serve as subject matter expert for SureCam’s systems. Be the expert and manage our system architecture, system integrations, how systems capture data, and system reporting.
• Maintain all our go-to-market and operations systems, serve as the system administrator for our primary systems, including: Salesforce, Hubspot, Zoho, and Zendesk. Ensure reported system issues are resolved in a timely manner.
• Manage best in class Salesforce process documentation to facilitate the sales process and productivity.
• Work with your FinOps team to identify system optimization projects and improved processes to scale effectively; and with other team leaders to determine the best daily system workflows, processes and reports.
• Manage all technology and software selection initiatives across the whole company. Oversee the process for defining, selecting, and implementing new systems and software. Manage all software subscriptions and vendors.
• Manage our relationship with our desktop IT vendor.
• Oversee Salesforce consultants, for some recurring functions and as needed for larger projects.
• Other responsibilities as required.

What You’ll Bring to the Table:

• Broad Skill Set: Ability to understand systems and their role in a company, while also meeting daily administrator needs of the company.
• System Expertise: Deep knowledge of system architecture and integrations. Expert in Salesforce, advanced ability to oversee other IT systems (inventory, customer support systems).
• Process Oriented: organized and naturally process oriented to effectively manage the multitude of different continual demands in a fast-paced environment.
• Team-Oriented Approach: Joy in working with others, value collaboration, and get satisfaction from supporting teammates.
• Consummate Professional Skills: Critical thinking and problem-solving abilities; very high and consistent attention to detail; integrity, honesty, reliability, ambition, drive, focus, determination; and, clear and professional in both written and verbal communication.
• Relevant Education and Experience: Bachelor degree or higher level professional qualification; and minimum 5 years of relevant experience.

Perks:

• Comprehensive - medical, dental, vision, & 401k
• Paid holidays and unlimited PTO

Belonging & Accommodations

SureCam provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.