IT Analyst II (End User Support)

Milestone Technologies, Inc.; San Francisco (CA); On-site; USD 64,747 - 75,768; Full time

Job summary

Milestone Technologies, Inc. is seeking a hands-on contractor for end-user support and endpoint management, onsite in San Francisco.

The role emphasizes Intune configuration, Autopilot, and Windows device administration. The ideal candidate will bring PowerShell scripting skills and experience with Entra ID/Active Directory, Microsoft 365, and Azure services to support automation and cloud-based environments.

Qualifications

• Hands-on contractor focused on end-user support and endpoint management.
• Experience with PowerShell for scripting and automation.
• Familiarity with Entra ID/Active Directory, Intune, Azure, and Microsoft 365.
• Certifications such as MD-102, SC-300, or AZ-104.
• Onsite daily in San Francisco, CA.

Responsibilities

• Endpoint Management & Intune: manage packages, policies, compliance, and enrollments.
• Troubleshooting: resolve device, network, and software issues including VPN and updates.
• Identity & Access: manage users/devices/groups; configure Conditional Access.
• Platform Administration: administer Zen Desk, TeamViewer, and licensing monitoring.
• Meeting & End-User Support: provide live support for in-person, hybrid, and remote meetings.
• Documentation & Automation: create SOPs and use PowerShell for automation.

Skills

PowerShell

Intune

Entra ID

Active Directory

Azure

Microsoft 365

End-user support

Endpoint management

MD-102

SC-300

AZ-104

Tools

Zen Desk

TeamViewer

Job description

5+ Month W2 Contract (No C2C/No Visa or Student Sponsorship)

Onsite daily in San Francisco, CA [94105]

Pay up to $55/hr. (No PTO and No Paid Holidays)

The ideal candidate is a hands-on and motivated contractor focused on end-user support and endpoint management, with experience using PowerShell and familiarity with Microsoft technologies including Entra ID/Active Directory, Intune, Azure, and Microsoft 365 to support automation, identity management, device administration, and cloud-based environments.

Summary

Seeking a hands-on and motivated contractor focused on end-user support and endpoint management

Duties

Endpoint Management & Intune

• Manage Intune packages, policies, compliance, and device enrollments
• Administer Autopilot configuration and drive process improvements
• Maintain Configuration Profiles using ADMX templates, Settings Catalog, and administrative templates
• Manage update rings for Windows quality and feature updates
• Configure, image, and deploy Windows endpoints, including hardware modifications
• Manage Proactive Remediations scripts for endpoint health

Troubleshooting

• Diagnose and resolve device, network, and software issues including VPN, Windows updates, and applications M365 (OneDrive, SharePoint, etc.), or otherwise
• Analyze Intune management logs, Endpoint Manager diagnostics, and Entra ID sign-in logs to resolve enrollment, compliance, and authentication failures

Identity & Access

• Administer users, devices, and groups in Active Directory and Entra ID, including review and creation of dynamic groups with complex membership rules
• Create, troubleshoot, and document Conditional Access policies, including device compliance conditions
• Support Entra ID Join and Hybrid Join configurations
• Troubleshoot, resolve, or escalate Entra enterprise applications used for SAML and SSO

Platform Administration

• Administer and utilize users, permissions, ticketing, and reporting for Zen Desk
• Administer and utilize TeamViewer for users and devices
• Monitor and elevate software license capacity thresholds

Meeting & End-User Support

• Provide live technical support for in-person, hybrid, and remote meetings
• Assist and train end-user support staff on tools and procedures

Documentation & Automation

• Create and maintain SOPs, job aids, and knowledge base articles in collaboration with other end user support team members
• Leverage PowerShell for scripting, bulk device management, reporting, and endpoint remediation

Required Skills

• Experience in managing Intune policies, administering users and groups in Active Directory (AD) and Entra ID
• Experience troubleshooting device and application issues, supporting in-person, remote, and hybrid meetings
• Skilled in creating high-value documentation
• Entra/AD, Intune, PowerShell, TeamViewer and Microsoft 365
• Certifications involving Azure such as MD-102, SC-300, or AZ-104 and hands-on experience

Preferred Qualifications

• Strong understanding of Azure Virtual Desktop management via Intune
• Strong understanding of third-party patch management integrations with Intune, such as Patch My PC
• Basic KQL proficiency for querying Entra ID and device logs
• Administering Microsoft endpoint and identity platforms in a production environment are highly desirable.

The estimated pay range for this position is USD $47.00/hr - USD $55.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.