IT Analyst II

Auria; Sidney (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Auria is seeking an IT Analyst for its Sidney, OH plant. This role involves providing technical support for manufacturing IT systems, collaborating with production teams, and ensuring network security.

With a preference for candidates who have 5+ years in IT support within a manufacturing context, applicants should have a background in technical problem-solving and relevant education. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• 5+ years of IT support experience, preferably in manufacturing.
• Experience with automotive manufacturing is a plus.
• Relevant technical certifications such as CompTIA or Microsoft are preferred.

Responsibilities

• Provide onsite and remote technical support for manufacturing IT systems.
• Conduct regular system maintenance to ensure optimal performance.
• Collaborate with manufacturing teams to align IT needs with operational goals.
• Ensure security and stability of IT infrastructure and networks.
• Log and manage IT incidents using ticketing systems.

Skills

Technical Support

Troubleshooting

System Maintenance

Network Security

Incident Management

Education

Associate or bachelor’s degree in IT or related field

Tools

ERP Solutions (e.g., PLEX)

Job description

Auria is a leading global supplier of highly engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.

We are currently searching for a IT Analyst to join our team at our Sidney Plant in Sidney, OH.

Position Responsibilities

• Technical Support
  • Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
  • Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
  • Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
• System Maintenance and Upgrades
  • Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
  • Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
  • Monitor system performance and proactively address potential issues.
• Collaboration with Manufacturing Teams
  • Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
  • Collaborate with engineering and operations teams to implement and integrate new technologies.
  • Provide training and guidance to manufacturing staff on IT tools and systems.
• Network and Security
  • Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
  • Monitor and maintain network connections between production systems and enterprise IT.
  • Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
• Incident Management and Documentation
  • Log and manage IT incidents and service requests using ticketing systems.
  • Document solutions, system configurations, and troubleshooting procedures.
• Compliance and Safety
  • Ensure IT systems comply with industry regulations and company policies.
  • Support initiatives to enhance safety through the use of technology in the manufacturing environment.
• Other Duties as Assigned

Preferred Education and Experience

Competencies

• Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
• Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.
• Adaptability in a fast-paced manufacturing environment.
• Proactive approach to system maintenance and improvement.

Experience

• 5+ years of IT support experience, preferably in a manufacturing or industrial environment
• Experience with automotive manufacturing is plus
• Familiarity with ERP solutions such as PLEX is plus

Education

• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred
• Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.

Requirements

Travel

• Ability to travel up to 10% of the time to North American Plants

Physical Requirements

• Ability to work in front of a computer screen 8 hours or more per day
• Ability to move around on production floor as needed to complete job duties. This may involve the need to climb stairs or ladders and/or lifting 50 lbs
• Must be able to fully comply with all applicable safety requirements and policies
• Ability to work in noisy environment