IT Analyst

Auria Solutions; Spartanburg (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Fertility benefits

Parental leave and adoption benefits

Tuition reimbursement

Employer match 50% up to 8%

Long-term disability

Job summary

Auria Solutions is hiring at our Spartanburg Plant for an IT Analyst to provide onsite and remote support for manufacturing IT systems. The role emphasizes troubleshooting, system maintenance, and ensuring secure, reliable IT infrastructure across production environments.

Ideal candidates have 5+ years in IT support within manufacturing, with ERP experience (PLEX) and relevant certifications. Travel up to 10% to North American plants is expected.

Qualifications

• 5+ years IT support experience in manufacturing or industrial environments.
• Proficiency with IT hardware, software, networks; ERP familiarity (PLEX) is a plus.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

Responsibilities

• Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
• Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
• Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
• Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
• Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
• Monitor system performance and proactively address potential issues.
• Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
• Collaborate with engineering and operations teams to implement and integrate new technologies.
• Provide training and guidance to manufacturing staff on IT tools and systems.
• Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
• Monitor and maintain network connections between production systems and enterprise IT.
• Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
• Log and manage IT incidents and service requests using ticketing systems.
• Document solutions, system configurations, and troubleshooting procedures.
• Ensure IT systems comply with industry regulations and company policies.
• Support initiatives to enhance safety through the use of technology in the manufacturing environment.

Skills

IT support

Manufacturing experience

ERP familiarity

Education

Associate or Bachelor’s degree in Information Technology or related field

Tools

PLEX ERP

CompTIA

Microsoft

Cisco

Job description

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,700 people worldwide.

We are currently searching for IT ANALYST to join our team at our Spartanburg Plant in Spartanburg, South Carolina

What you will do:

• Technical Support
  • Provide onsite and remote technical support for manufacturing IT systems, including hardware, software, and network components.
  • Troubleshoot and resolve issues related to production systems, devices, and applications in a timely manner.
  • Provide technical support, troubleshooting, and repair for mobile devices such as scanners, mobile phones and tablets.
• System Maintenance and Upgrades
  • Perform regular system maintenance to ensure optimal performance and reliability of IT infrastructure.
  • Support hardware and software upgrades, patches, and updates to meet manufacturing requirements.
  • Monitor system performance and proactively address potential issues.
• Collaboration with Manufacturing Teams
  • Work closely with production teams to understand IT requirements and ensure alignment with operational goals.
  • Collaborate with engineering and operations teams to implement and integrate new technologies.
  • Provide training and guidance to manufacturing staff on IT tools and systems.
• Network and Security
  • Ensure the security and stability of the IT infrastructure, including networks, endpoints, and shop floor systems.
  • Monitor and maintain network connections between production systems and enterprise IT.
  • Implement and enforce IT policies, standards, and best practices in the manufacturing environment.
• Incident Management and Documentation
  • Log and manage IT incidents and service requests using ticketing systems.
  • Document solutions, system configurations, and troubleshooting procedures.
• Compliance and Safety
  • Ensure IT systems comply with industry regulations and company policies.
  • Support initiatives to enhance safety through the use of technology in the manufacturing environment.
• Other Duties as Assigned

What you will gain as a part of the Auria Team:

• An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
• Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options
• Parental Leave and Adoption and Surrogacy Benefits for salaried employees
• Tuition Reimbursement available for eligible employees to continue education
• Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%
• Salary Continuation & Long Term Disability (LTD)

What you will bring:

• 5+ years of IT support experience, preferably in a manufacturing or industrial environment
• Exp with automotive manufacturing is plus
• Familiarity with ERP solutions such as PLEX is plus
• Associate or bachelor’s degree in information technology, Computer Science, or a related field preferred
• Relevant certifications (e.g. CompTIA, Microsoft, Cisco) are a plus.

Travel Requirements:

• Ability to travel up to 10% of the time to North American Plants

Knowledge, Skills, and Ability:

• Knowledge of networks, servers, databases, computing, and other technical components that make up an organization's IT systems.
• Ability to troubleshoot complex problems, identify root causes, and implement effective solutions.

• Adaptability in a fast-paced manufacturing environment.

• Proactive approach to system maintenance and improvement.