IT Analyst I: Video Conferencing & Helpdesk

New-Jersey-Courts

Freehold (NJ)

Hybrid

USD 63,000 - 104,000

Full time

11 days ago

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Job summary

The New Jersey Judiciary—Monmouth Vicinage—is seeking an information technology professional to provide Level 1 hardware, software and network support with emphasis on video conferencing. The role requires flexibility and may include weekends and a hybrid work schedule with up to two remote days.

The successful candidate will support video conferencing (Teams/Zoom), desktops, VPN, and basic network tasks, and may install equipment and cabling.

Qualifications

Graduation from an accredited college or university with an associate degree in a field related to computer science, information technology or the area to which the applicant is applying.
Substitution: experience substituting education on a year-for-year basis may be allowed.
Bachelor’s or master’s degree may be substituted for the required education.

Responsibilities

Provide Level 1 technical support.
Provide technical support for video conferencing and multimedia presentations.
Troubleshoot software and hardware related issues.
Configure and deploy Zoom Room and other video devices, client workstations and associated operating systems and applications.
Configure and support wireless/mobile devices, e.g., smartphones and tablets.
Install and terminate various types of low voltage communication cabling (ladder may be required).
Provide level 1 support for Cisco VoIP phones.
Apply and grant permissions on approved system access requests.
Ability to multitask and learn new technologies.
Regular and predictable presence at the worksite is essential.