IT Analyst I: Service Desk & Systems Troubleshooter

Hotwire Communications; Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation

Hotwire Service Discounts

Job summary

Hotwire Communications is seeking an IT Analyst to prioritize end user requirements, support implementations, document processes, and troubleshoot IT Service Desk systems. You will collaborate with team members to deliver tasks, understand business needs, and communicate effectively.

Strong analytical ability and problem-solving skills are essential. Responsibilities include configuring hardware/software, maintaining security patches, supporting Office 365 tasks, and ensuring SLA compliance.

Qualifications

• Proven experience as an IT Analyst, IT Consultant, or similar role.
• Actively participating in education program on Information Technology, Computer Engineering, or related field.
• Moderate understanding and practical experience with Microsoft and Linux Server Technologies.
• Knowledge of widely accepted information security principles and practices.
• Ability to work a flexible schedule, including on‑call rotation.
• Problem‑solving aptitude.

Responsibilities

• Communicate with stakeholders to understand their requirements.
• Troubleshoot hardware and software issues.
• Install and configure hardware and software components.
• Develop, test, and implement IT systems to further business objectives.
• Set up new user accounts and profiles and handle password issues.
• Support implementation or execution of new and/or current processes and procedures that aid in the efficiency of managing and expanding IT Service Desk operations.
• Perform research, analysis, and implement software patches or hardware changes needed for any security or computer related deficiencies.
• Meet and/or exceed own SLA thresholds and monitor service desk requests that are created by users.
• Collaborate with inter‑departmental groups to provide efficient solutions to customers’ requests.
• Follow Change Management procedures as necessary.
• Support users Office 365 maintenance tasks.

Skills

IT support

Problem solving

Communication

Security basics

Education

Information Technology / Computer Engineering related field

Tools

Microsoft Server Technologies

Linux Server Technologies

Job description

Hotwire Communications is seeking an IT Analyst to prioritize end user requirements, support implementations, document processes, and troubleshoot IT Service Desk systems. You will collaborate with team members to deliver tasks, understand business needs, and communicate effectively.

Strong analytical ability and problem-solving skills are essential. Responsibilities include configuring hardware/software, maintaining security patches, supporting Office 365 tasks, and ensuring SLA compliance.