IT Analyst- Help Desk

Summit-Line-Constructio; Pahrump (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO starts day 1

401K immediate vesting

Multiple medical plans

Dental and Vision plans

Life insurance

Paid holidays

Pet Insurance

Employee discounts

Job summary

Summit Line Construction is seeking an IT Specialist to join the IT Department in Pahrump, NV, with potential relocation to Las Vegas during projects. The role focuses on end-user support, system administration, and maintaining network and security across sites.

The ideal candidate will balance speed and quality, handle stress well, and communicate effectively with all levels of management. Prior hands-on experience with CAT6 cabling is a plus, with opportunities to expand in a growing company.

Qualifications

• Must have IT or CS degree or equivalent
• Experience in helpdesk or call center preferred
• Hands-on IT troubleshooting across Windows, Linux, networks, and devices

Responsibilities

• Provide technical assistance for computer, software, network, printing, and mobile device issues
• Support business applications and coordinate with vendors for complex issues
• Deliver end-user training on technology and department projects
• Maintain IT department operations and enforce policies/procedures
• Administer servers, desktops, printers, phones, and tablets
• Travel to offices/field locations to set up and maintain networks
• Contribute to major IT projects including updates, upgrades, migrations, outages
• Maintain inventory of hardware, software, and resources
• Create and configure workstations and user accounts
• Monitor and enforce technology security

Skills

Communication skills

Organizational skills

Independent work

Decision-making

Team communication

Technical troubleshooting

Stress management

Customer service

Education

Associate/Diploma in IT or CS

Tools

Windows

Linux

Virtualization

Networking

Active Directory

PowerShell

SSH

RJ45 networking

Job description

About Us

Summit Line Construction, a subsidiary ofQuanta Services, Inc.(NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

About this Role

CompanySummit Line Construction is one of North America’s premier utility construction companies. Summit Line operates from its headquarters in Heber City, Utah, and has completed projects all over the United States. Summit Line performs new build, design build, and maintenance services for both the public and private sector utilities. Summit Line offers construction and maintenance services in a variety of utility markets including transmission, distribution, and substation. Summit Line Construction is an Equal Opportunity Employer and participates in E-Verify. Summit Line offers its full-time employees medical, dental, and vision benefits, along with a 401k.

PositionSummit Line Construction is looking for a qualified and energetic individual to join our I.T. Department and who will also be a complement to the company and its culture.

Qualified persons to be considered will already have some professional background with I.T. experience, have great I.T. related troubleshooting skills specifically with Windows 10, Microsoft Office, Network Stack, Server Administration, Printers, Apple IOS and Android mobile devices. Also, can effectively balance speed and quality of work while multi-tasking end-user support, able to maintain good composure in stressful situations, be an effective, honest, a respectful communicator, and be diligent in the planning and the execution of tasks. The candidate will have hands on experience running and trimming out CAT6 cable.

**This position will be based in Pahrump, NV on project then moved to Las Vegas, NV when completed.**

What You'll Do

Key Responsibilities:

• Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over the telephone, or remotely with remote assistance applications.
• Provide support for the business applications and coordinate with support vendors when resolving complex issues.
• Provide individual and group orientation trainings of technology equipment, along with department driven projects and initiatives where applicable and upon request.
• Assist in maintaining the effective operations of the Information Technology (IT) Department; along with the implementation of policies and procedures.
• Administration of servers, desktop computers, printers, desk and cellular phones, and tablets.
• Travel to other offices and remote field locations to setup/maintain local networks, office equipment, and provide user support.
• Work on major IT projects including system updates, upgrades, migrations, and outages.
• Maintain accurate inventory of technology hardware, software, and resources.
• For new and existing users, prepare and install workstations, connect and set up hardware, load all required software, provide network accounts and passwords as required.
• Monitor and enforce security of all technology.

What You'll Bring

Preferred Knowledge/Skills:

• Understanding of contractual/regulatory compliance requirements
• Understanding of Risk Management Frameworks such as NIST 800–53, ISO 27001, COBIT etc.
• Demonstrated knowledge of the operating systems – Windows and Linux
• Demonstrated knowledge of virtualization, networking, and Active Directory
• Demonstrated knowledge of NTFS permissions and least privilege practices
• Demonstrated knowledge of Microsoft Office desktop applications
• Demonstrated knowledge of PowerShell, SSH, and remote management
• Demonstrated knowledge of RJ45 network wiring
• Self-starter who can work independently while supporting the needs of the team.
• Excellent oral and written communication skills
• Strong decision-making skills
• Strong organizational skills
• Comfortable interacting with all levels of management

Valued Certifications:

• CompTIA A+, Network+, Security+, ITIL or any other IT related Certifications.

Preferred Education and Experience

• Associate/Diploma in IT or Computer Science related field.
• Previous helpdesk or call center experience.

Physical Demands

• The Information Technology Specialist will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain.
• Lifting of computer equipment, supplies and materials.
• Use of ladders to reach high places.
• Running network wires through walls and in ceilings.
• Some work after-hours may be required.
• Some travel to other office and field locations is required.

What You'll Get

Benefits:

We offer an extremely competitive and comprehensive benefits package including:

• PTO that startsaccruingDAY 1

• 401K Immediate Vesting; employer match starting same day

• Several medical plans to choose from

• Dental Plan and Vision Plan

• Life insurance, short term & long-term disability

• Paid Holidays

• Pet Insurance

• Employee discounts, EAP and Wellness Program

• Identity Theft Protection and so much more!

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.