IT Analyst

Oscar Health; New York (NY); Hybrid; USD 63,612,000 - 83,527,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan participation

Job summary

Oscar Health in New York City is seeking a Coordinator, IT Services to join our IT Team. The role focuses on end-user support across Mac and Chromebook setups, onboarding/offboarding, access provisioning, and maintaining documentation.

The position is hybrid with 3 days in-office per week; Thursdays are in-office for meetings and events, with flexible remaining days. A first-line support role offering bonus opportunities and benefits.

Qualifications

• 1+ years of experience supporting Mac users in large environments.
• High School Diploma, GED, or equivalent.
• Experience with end-user support, onboarding, and documentation.

Responsibilities

• Provide end user support on Mac and Chromebook systems.
• Staff in-person and/or virtual help desks.
• Participate in a team rotation of weekend check-ins and support international onboarding.
• Develop deep understanding of Oscar's internal IT functions to support end users and optimize SLAs.
• Adhere to policies while assisting users and suggest improvements when needed.
• Maintain meticulous documentation and ensure records are up to date.
• Show initiative in actions, projects and interactions, improving IT workflows.
• Ensure compliance with applicable laws and regulations.
• Other duties as assigned.

Skills

Mac support

End user support

Onboarding / off-boarding

Documentation

Education

High School Diploma

Tools

Okta

Google Workspace

MDM

Jira

Service desk tools

Job description

Hi, we're Oscar. We're hiring a Coordinator, IT Services to join our IT Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

You, as the IT Analyst will facilitate daily technical virtual and in-person user assistance, performing onboarding and off-boarding tasks, access provisioning and deprovisioning, actively contributing to documentation maintenance, and participating in regular IT team meetings. At Oscar you will serve as the essential first line of support, providing vital virtual and in-person technical assistance to employees and contractors. You will work with stakeholders across the organization, including developers, operations teams, executives, and end users.

Work Location

This position is based in our NYC office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The hourly pay for this role is: $22.21 - $29.15 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year and annual performance bonuses.

Responsibilities

• Provide end user support on Mac and Chromebook systems.
• Staff in-person and/or virtual help desks.
• Participate in a team rotation of weekend check-ins, typically involving four hours of weekend work Provide support for international onboarding
• Develop a deep understanding of Oscar's internal IT functions to efficiently support end users and optimize SLAs.
• Adhere to established policies and procedures while assisting users, and proactively suggest improvements when necessary.
• Contribute to meticulous documentation maintenance, ensuring comprehensive and up-to-date records.
• Show initiative and drive in actions, projects, and interactions, introducing positive changes to IT workflows.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 1+ years of experience supporting Mac users in large environments, demonstrating patience in troubleshooting and educating users.
• High School Diploma, GED, or equivalent.

Bonus Points

• Updated on the latest tools for environment management.
• Exhibit excellent interpersonal, written, and oral communication skills.
• Familiarity in inventory control and laptop provisioning.
• Display a track record of meeting deadlines, exceeding expectations, and taking ownership.
• Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow).
• Hold an Apple Certified Support Professional designation and JAMF 100 Certification.
• Bachelor's Degree

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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