IT Analyst

TEKsystems; Erie (Erie County); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

On-site at Erie Insurance

Job summary

TEKsystems is seeking a contract-based, on-site professional in Erie, PA to deliver departmental Tier 1 application support and support for asset management, networking, and systems administration. The role emphasizes documentation, process improvement, and collaboration with CP&M to develop SOPs and future procedures.

The position is an intermediate level contract based out of Erie Insurance with a pay range of $17.00–$25.00 per hour.

Qualifications

• Familiarity with ServiceNow requests and intake.
• Familiarity with Infoblox, Asset Management.
• Familiarity with general networking and systems administration.
• Login into servers, network devices, and software to perform: Configuration, Backups, Firmware updates, Software updates, Create backup configuration files, Software installation, Documentation.
• Configure & Troubleshoot Network: Devices, Servers, Client Application, Application specific workstations.
• Point of contact for dedicated systems, servers, applications, and software.
• Collaborate with CP&M departments with creating SOPs & Process Documents

Responsibilities

• Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.
• Participates in the development of future business processes needed to support new products and/or services.
• Documents future processes to determine how to proactively improve current business for the development of future procedures and models.
• Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.
• Generates and compiles reports, complete with recommended improvements to business processes and operational procedures.
• Assists in building the business case for a process or system change and provides input into the change management and implementation.

Skills

ServiceNow

Infoblox

Networking

Systems Administration

Asset Management

Documentation

Troubleshooting

Tools

Infoblox

Server Management Tools

Job description

• Deliver departmental Tier 1 application support

Description

Mon-Fri 8AM-4PM $25/hr

Under close supervision, is responsible for the review, analysis and optimization of related aspects of current and future processes. Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes.

Duties and Responsibilities

• Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.
• Participates in the development of future business processes needed to support new products and/or services.
• Documents future processes to determine how to proactively improve current business for the development of future procedures and models.
• Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.
• Generates and compiles reports, complete with recommended improvements to business processes and operational procedures.
• Assists in building the business case for a process or system change and provides input into the change management and implementation.

Skill Sets Needed

• Familiarity with Service Now Requests and intake
• Familiarity with Infoblox, Asset Management
• Familiarity with general networking & Systems Administration
• Login into servers, network devices, and software to perform: Configuration, Backups, Firmware updates, Software updates, Create backup configuration files, Software installation, Documentation
• Configure & Troubleshoot Network: Devices, Servers, Client Application, Application specific workstations
• Point of contact for dedicated systems, servers, applications, and software
• Collaborate with CP&M departments with creating SOPs & Process Documents

Asset Management

• Configure and prepare assets for deployment
• Support asset procurement, receiving, and inventory processes
• Maintain asset lifecycle documentation
• Assist with asset decommissioning and disposal activities

Administrative Operations

• Submit and track move, add, and change requests
• Perform recurring maintenance activities
• Execute documentation audits and remediation efforts
• Maintain operational records and task tracking

Support Services

• Provide administrative "hands-and-feet" support
• Deliver departmental Tier 1 application support
• Perform Tier 1 ticket triage and fulfillment
• Escalate issues to appropriate technical resources as needed

Operational Excellence

• Support preventative maintenance initiatives
• Assist with compliance-related activities
• Contribute to documentation and process improvement efforts
• Support knowledge management and cross-training initiatives

Skills

Desktop, Help desk support

Top Skills Details

Desktop,Help desk support

Additional Skills & Qualifications

Must be willing to work onsite at Erie Insurance.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Erie, PA.

Pay And Benefits

The pay range for this position is $17.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Erie,PA. Application Deadline This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.