IT Administrator

Server Products Inc; Town of Richfield (WI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Volunteer time off

401(k) with 6% company match

Job summary

Server Products Inc. is seeking a hands-on IT Administrator to ensure secure, reliable operation of the company’s IT infrastructure in a hybrid office and manufacturing environment.

You will support end-user technology, manage cloud services, and act as Tier 1/2 escalation while modernizing the environment as services move to the cloud.

Qualifications

• Associate degree in IT or related field required; equivalent experience considered.
• Minimum 3 years in systems or network administration or Tier 2 support.
• Experience in manufacturing/complex environments preferred.
• Certifications in Security+, Microsoft IAM, or related areas preferred.

Responsibilities

• Administer Windows servers, endpoints, and related technology services.
• Manage Microsoft 365, Entra ID, Intune, and Active Directory including user accounts and licenses.
• Provide Tier 1 and 2 support with clear communication and timely resolutions.
• Assist with on-premises to cloud migrations and hybrid environments.
• Maintain asset inventories, documentation, and network diagrams.
• Support backup, disaster recovery, and business continuity planning.
• Support vendor managed apps and integrations (Salesforce, ERP, Boomi, Azure, AWS).
• Plan and execute infrastructure projects coordinating vendors and timelines.

Skills

Windows 11 support

Tier 2 support

Cloud migrations

Cybersecurity basics

Documentation

Customer service

Education

Associate degree in IT or related field

Bachelor's degree preferred

Tools

Nutanix

Azure

AWS

Intune

Entra ID

Active Directory

Job description

Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.

the opportunity

The IT Administrator is a hands-on technology professional responsible for the secure, reliable operation and day-to-day support of the company's IT infrastructure, end-user technology, and core systems. This position supports employees in an office and manufacturing environment, serves as a Tier 1 and 2 escalation resource, and helps modernize a hybrid environment as services move to cloud-based platforms. The role requires strong customer service, sound judgment, and practical experience with Microsoft cloud services, identity and access management, endpoints, networking, virtualization, backups, cybersecurity, and vendor-supported business applications.

Responsibilities

• Administer, monitor, and maintain network hardware, Nutanix infrastructure, Windows servers, endpoints, software, telecommunications, and related technology services.
• Maintain switches, wireless access points, firewalls, VPN connectivity, DNS, DHCP, VLANs, and other network services; troubleshoot performance, connectivity, and availability issues.
• Administer Microsoft 365, Entra ID, Intune, and Active Directory, including user accounts, groups, permissions, multifactor authentication, access reviews, onboarding, offboarding, and license assignments.
• Provide responsive in-person and remote Tier 1 and Tier 2 support; assess urgency, communicate status, resolve issues, and escalated when additional expertise or authority is required.
• Configure, deploy, patch, and support computers, mobile devices, printers, production-floor technology, and approved software while maintaining accurate asset and lifecycle records.
• Monitor backup jobs, investigate failures, perform periodic restore testing, and support disaster recovery and business continuity planning and exercises.
• Support cybersecurity controls, vulnerability remediation, endpoint protection, system patching, access controls, monitoring, and incident response in accordance with company requirements.
• Assist with secure migrations from on-premises infrastructure to cloud-based platforms and services, including planning, testing, implementation, documentation, and user support.
• Support vendor-managed business applications and integrations, including Salesforce, ERP, Boomi, Azure, and AWS; coordinate issue resolution with internal owners and external providers.
• Plan and complete assigned infrastructure and end-user technology projects; coordinate vendors, timelines, testing, communications, and follow-up activities.
• Maintain complete and current service tickets, system documentation, procedures, inventories, configurations, and network diagrams; provide user training as needed.

Requirements

• Associate degree in information technology, computer information systems, management information systems, computer science, or a related field required. An equivalent combination of relevant education, training, and experience may be considered. Bachelor's degree in a related field preferred.
• Minimum of 3 years of progressively responsible experience in systems administration, network administration, or Tier 2 technical support.
• Experience supporting technology in a manufacturing or similarly complex operating environment preferred.
• CompTIA Security+, Microsoft, Endpoint Administration, IAM, Nutanix, or other certifications preferred
• Working knowledge of networking technologies and protocols, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, switching, and firewalls.
• Proficiency in supporting Windows 11 operating systems and business endpoints.
• Knowledge of Microsoft Windows Server 2019 or later and related server administration practices.
• Experience supporting Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
• Experience administering Entra ID, Intune, Active Directory, user accounts, groups, permissions, and access.
• Familiarity with Azure, AWS, cloud migrations, and hybrid technology environments.
• Knowledge of Nutanix or comparable virtualization technologies.
• Knowledge of on-premises and cloud-based backup, restoration, and disaster recovery practices.
• Ten (10) Paid Holidays
• Three (3) days Paid to Volunteer
• Robust 401(k) with up to 6.0% Company Contribution/Match

Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.