IT Support Specialist

Country Lane Gazebos; New Holland (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Company paid life insurance

Disability insurance

Retirement plan with employer match

Paid time off and holidays

Employee assistance program (EAP)

Professional development opportunities

Team events

Job summary

Country Lane Gazebos is seeking an IT Administrative Assistant to support the daily technology needs of our four companies. You will provide hands-on technical support, manage hardware and software, and work with the Director of IT to maintain secure and reliable systems.

You’ll troubleshoot issues, configure devices, manage user accounts, and help with inventory, licensing, and IT documentation across multiple sites. A proactive, collaborative mindset is essential.

Qualifications

• Experience providing technical support in a business environment.
• Experience with Microsoft 365, Active Directory, and Windows operating systems.
• Familiarity with virtualization and server administration.
• Experience with IT asset management and support ticket systems is a plus.
• Associate's degree in Information Technology or related field or equivalent work experience.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, printers, mobile devices, and other technology across multiple locations.
• Configure and deploy new computers and devices; install and maintain software applications.
• Create and manage Microsoft 365 user accounts; reset passwords and manage access.
• Assist with server administration, virtualization, backups, and cloud services; maintain IT documentation.
• Assist with network equipment installation, configuration, and routine maintenance; work with IT leadership on projects.

Skills

Troubleshooting

Customer service

Communication

Organizational skills

Multitasking

Team collaboration

Education

Associate's degree in Information Technology

Equivalent work experience

Tools

Microsoft 365

Active Directory

Windows OS

IT asset management

Support ticket systems

Networking basics

Job description

Companies:Country Lane Gazebos, Tusk Molding, Patiova, & Swing Kingdom

Locations:New Holland, Leola, & Parkesburg, PA

We're looking for an IT Administrative Assistant to help support the daily technology needs of our companies. This role provides hands‑on technical support to employees, assists with hardware and software management, and works closely with the Director of IT to maintain reliable and secure IT systems. If you enjoy solving technical problems, helping others, and working in a fast‑paced environment, we'd like to hear from you.

About the Role

The IT Administrative Assistant provides first- and second-level technical support for employees across multiple company locations. You'll troubleshoot hardware and software issues, set up new equipment, manage user accounts, maintain IT inventory, and assist with network and server administration. Working alongside the Director of IT, you'll support a wide variety of technology projects while helping ensure our employees have the tools they need to be successful.

Key Responsibilities

Technical Support

• Provide first- and second-level support for desktops, laptops, printers, mobile devices, and other technology.
• Troubleshoot hardware, software, network, and connectivity issues.
• Escalate complex technical issues when needed while keeping users informed throughout the process.
• Provide friendly, professional support to employees across all company locations.

Hardware & Software Administration

• Configure and deploy new computers, mobile devices, and other IT equipmentInstall, update, and maintain software applications.
• Perform basic hardware repairs and equipment maintenance.
• Maintain organized workstation setups, cabling, and equipment.

User Accounts & System Administration

• Create and maintain Microsoft 365 user accounts.
• Reset passwords and manage user access and permissions.
• Support Active Directory, Group Policies, DNS, and DHCP administration.
• Assist with maintaining secure access to company systems.

IT Operations

• Maintain inventory of computers, software, and other IT assets.
• Track software licensing and renewal dates.
• Assist with server administration, virtualization, backups, and cloud services.
• Help maintain IT documentation and user training materials.

Network & Infrastructure Support

• Assist with the installation, configuration, and maintenance of network equipment.
• Support network troubleshooting and routine maintenance.
• Work with the Director of IT on infrastructure improvements and special projects.
• Provide backup IT support after hours when needed.

What We're Looking For

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Positive attitude and willingness to learn new technologies.
• Ability to work collaboratively with employees across multiple departments and locations.

Education & Experience

• Previous experience providing technical support in a business environment preferred.
• Experience with Microsoft 365, Active Directory, and Windows operating systems.
• Familiarity with networking fundamentals, virtualization, and server administration.
• Experience with IT asset management and support ticket systems is a plus.
• Associate's degree in Information Technology or related field preferred, or equivalent work experience.

Why Join Our Team?

You'll have the opportunity to support four growing companies while working with a wide variety of technologies and gaining hands‑on experience across multiple areas of IT. We value teamwork, continuous learning, and providing excellent support to our employees.

Our benefits package includes:

• Competitive Compensation ($55,000-$75,000 annually)
• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Company Paid Life Insurance
• Short- and Long-Term Disability Insurance
• Retirement Plan with Employer Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Team Events and Company Celebrations

Country Lane Gazebos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any characteristic protected by federal, state, or local laws.