IT Access Administrator

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 68,000 - 82,000; Full time

Job summary

ORNL Federal Credit Union seeks an IT Access Administrator to monitor application access, support IAM/PAM tools, and help maintain IT policies to reduce risk. The role collaborates with IT teams to ensure clear incident communications and timely updates on system changes.

Requirements include 3+ years in IT access administration, IAM/PAM experience, and knowledge of AD/Azure AD. A high school diploma is required, with a bachelor’s degree preferred.

Qualifications

• Minimum 1 year of experience in a financial institution.
• Minimum 3 years in IT access administration and IAM.
• Minimum 1 year reviewing access levels for RBAC in core apps.
• Experience with ticketing systems and defined SLAs.
• Experience with audits, entitlement revalidations, or compliance.
• Knowledge of IAM, PAM, AD, Entra ID/Azure AD.
• Experience developing procedures and process documentation.
• Experience supporting change management and incident communications.

Responsibilities

• Performs access account administration for business lines, partners, and staff per IAM/PAM.
• Supports communication during incidents, changes, and maintenance windows.
• Maintains department project lists and coordinates with vendors and stakeholders.
• Develops and maintains procedures, role templates, and policy templates.
• Maintains metrics and dashboards for access management.
• Participates in Change Advisory Board activities and communicates changes.

Skills

Microsoft 365

IAM

PAM

Active Directory/Azure AD

Cross-functional coordination

Education

High school diploma or GED

Bachelor's degree in Computer Science/IT or related field

Tools

Ticketing systems

Job description

This position is based at our Corporate Headquarters in Oak Ridge, TN (221 S. Rutgers Avenue). The deadline to apply for this opportunity is June 18, 2026.

The IT Access Administrator supports the monitoring of application access, assists with the implementation and maintenance of system tools, and helps maintain IT-related policies and procedures to ensure accuracy and mitigate risk for ORNL Federal Credit Union. This position assists with IT communication within the organization and across IT teams to help ensure clarity, alignment, and timely updates on incidents, initiatives, policies, and system changes.

Essential Functions & Responsibilities

• Performs access account administration tasks for business lines, external partners, senior management, and internal customers, including privilege requests and password management, in alignment with Identity and Access Management (IAM) and Privileged Access Management (PAM) principles. Duties include applying least privilege, supporting identity lifecycle activities (onboarding, role changes, and offboarding), and following secure credential handling practices for privileged accounts. Assists project teams by helping verify that access entitlement controls, segregation of duties, and compliance requirements are implemented and maintained. Supports the deployment, configuration, and optimization of IAM and PAM tools, participates in periodic and ongoing access reviews, and helps ensure adherence to regulatory and security standards.
• Supports IT communication within the organization, with external entities, and across IT teams to promote clarity, alignment, and timely updates. Assists in delivering accurate and consistent messaging during incidents to help minimize business impact, communicating planned system changes and maintenance windows, and sharing updates on IT policies and procedures. Acts as a liaison for IT projects as assigned by providing progress updates and basic impact information, and helps foster collaboration among IT teams through regular updates and documentation. During crisis or recovery events, assists in providing prompt and transparent communication of escalation protocols and recovery status to stakeholders.
• Maintains a department-level project list and coordinates with vendors, equipment, and supplies as directed. Helps develop schedules for system testing activities and coordinates participation and attendance with key stakeholders. Works within the ticketing systems to ensure tickets are addressed in a timely manner. Performs operational tasks for certificate and token management and provides timely and clear communications to stakeholders related to technical changes, projects, and system testing.
• Develops and/or maintains written procedures and “How to” documentation to support access management functions and application access administration. Maintains and updates the Staff List, Role Templates, and Policy Templates, coordinating with appropriate business lines for annual reviews. Supports periodic entitlement revalidations to confirm that staff have appropriate access and entitlements.
• Maintains metrics for access management that align with organizational objectives. Creates and updates dashboards to support access management functions and analyzes system and database logs to help identify and resolve potential or existing issues. Proactively identifies and reports process gaps and assists in remediation efforts.
• Participates in IT’s Change Advisory Board (CAB) activities as assigned, coordinating with vendors, stakeholders, and schedules in alignment with approved change windows. Reviews proposed access-related and organizationally impactful changes and prepares or delivers timely communication if warranted.
• Performs other job-related duties as assigned.

Work Experience

• Minimum of 1 year of experience working in a financial institution. Required
• Minimum of 3 years of experience in IT access administration, identity and access management. Required
• Minimum of 1 year experience reviewing and providing recommended access levels for core business applications or enterprise platforms, including role-based access control. Required
• Experience working with ticketing systems, access request workflows, and documented service level expectations. Required
• Experience supporting audits, access reviews, entitlement revalidations, or compliance-related activities within a regulated environment. Preferred
• Experience with Identity and Access Management (IAM), Privileged Access Management (PAM), Active Directory, Microsoft Entra ID/Azure AD, or similar access control technologies. Preferred
• Experience developing or maintaining procedures, role templates, and process documentation related to access administration. Preferred
• Experience supporting change management, incident communications, or cross-functional IT coordination in a business environment. Preferred

Education

• A high school diploma or GED is required.
• A Bachelors degree in Computer Science, Management, Education, Information Technology, Technical Administration, Business, Information Systems, or in a related field is preferred.

Other Skills Required

• Proficiency in Microsoft 365.
• Experience supporting multiple users/stakeholders.
• Knowledge of entitlements, groups, and role configuration.