ISS IT Facilities Engineer

UCLA Outpatient Clinics; Los Angeles, Northern (CA, KY); Hybrid; USD 111,000 - 246,000; Full time

Job summary

UCLA Health is seeking a Senior IT Facilities Project Manager to lead the planning, implementation, and operational support of the UCLA Health IT Facilities infrastructure, supporting ISS Enterprise systems and the CareConnect EHR environment.

This role drives project management across UCLA Health campuses, oversees cabling, data center and TR infrastructure, coordinates with vendors and internal teams, and ensures changes proceed under Change Management while maintaining 24x7 operational

Qualifications

• Experience leading IT facilities infrastructure projects.
• Strong coordination with cross-functional teams and vendors.
• Knowledge of LAN/WAN, data centers, and TR infrastructure.

Responsibilities

• Lead IT Facilities project management across UCLA Health campuses.
• Oversee structured cabling, data center and TR infrastructure, and moves/adds/changes.
• Coordinate with IT Facilities, Network Services, Engineering, PMO, and external vendors.
• Manage deployment and 24x7 operational support of ISS MEDNET infrastructure.
• Maintain facility policies, standards, and Change Management processes.

Skills

Project management

Stakeholder coordination

IT facilities

Tools

ServiceNow

Job description

Description

Under the direction of the Manager of IT Facilities, this position is responsible for the planning, implementation, coordination, and operational support of the UCLA Health IT Facilities infrastructure supporting ISS Enterprise systems and the CareConnect Electronic Health Record (EHR) environment. The role ensures the reliability, availability, and stability of the LAN/WAN network infrastructure and IT facilities technologies that support mission-critical clinical and business operations.

Serves as the lead for IT Facilities project management, coordinating the planning, design, and construction of communications infrastructure across UCLA Health campuses, including West Valley Medical Center, Mid-Wilshire Medical Center, Westwood Campus, Ronald Reagan UCLA Medical Center, UCLA Santa Monica Medical Center, UCLA Orthopaedic Hospital, and affiliated ambulatory clinics. Responsibilities include managing structured cabling projects, facilities infrastructure installations, data center and telecommunications room (TR) infrastructure, and all associated moves, adds, changes, and upgrades while ensuring quality, schedule, and compliance with UCLA Health standards.

Develops comprehensive project plans, communication plans, schedules, and project documentation. Conducts facility assessments and physical site surveys to evaluate existing infrastructure, identify future communication requirements, and ensure project activities do not adversely impact production services. Coordinates second-carrier entrance planning, terminal locations, structured cabling, and related infrastructure improvements for new construction and renovation projects.

Manages project execution through ServiceNow, ensuring work orders are prioritized, tracked, and completed within established timelines. Collaborates with IT Facilities, Network Services, Engineering, Project Management, and external vendors to deliver infrastructure projects and establish WAN connectivity throughout the UCLA Health network.

Maintains current knowledge of infrastructure technologies, operational issues, and industry best practices while managing facility-related changes through the formal Change Management process. Provides technical leadership and subject matter expertise for IT Facilities initiatives, ensuring engineering and operational resources are aligned with organizational priorities and strategic objectives.

Serves as the engineering and project lead for the deployment, implementation, and ongoing 24x7 operational support of the ISS MEDNET infrastructure, including data centers, Main Points of Entry (MPOEs), and Telecommunications Rooms (TRs). In the absence of the IT Facilities Lead or Director, assumes operational leadership responsibilities to ensure continuity of critical infrastructure services.

Supports the development, maintenance, and continuous improvement of IT Facilities policies, standards, standard operating procedures, and technical documentation. Participates in IT Operations resource capacity planning by collaborating with the IT Facilities Director, Project Management Office (PMO), and Operations teams to ensure appropriate staffing, resource allocation, and successful delivery of infrastructure projects that support UCLA Health's strategic and operational goals.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on an as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $110,977.2 - $246,216.96 annually. The University anticipates offering a salary between the minimum and midpoint of this range.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.