ISR

TurnPoint Services; Lexington (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

PTO and company holidays

Life and disability insurance

Job summary

Fayette Heating & Air, part of TurnPoint Services, seeks an Inside Sales Representative to drive revenue by connecting with customers and guiding them through service and system purchases. You’ll work outbound calls, emails, and texts to deliver a 5-star experience from first contact to final sale.

Collaborate with field technicians, installers, and service teams to uncover opportunities, follow up on leads, and build lasting customer relationships.

Qualifications

• Two years in inside sales or customer service, preferably in HVAC/home services.
• Excellent verbal and written communication to explain products, services, and processes to customers.
• Proven ability to meet or exceed sales targets through relationship-building and clear guidance.
• Proficiency with Microsoft Office and CRM systems (Salesforce a plus).
• Strong organizational skills and accurate data entry.

Responsibilities

• Build rapport and understand customer needs to recommend appropriate products or services.
• Conduct outbound outreach to follow up on leads and opportunities.
• Assist service technicians in offering additional services or system replacements during visits.
• Maintain customer data in CRM or Excel with accuracy.
• Serve as main contact between clients and internal teams for clear communication.
• Receive and book new leads, explain company processes to customers, and offer add-ons.
• Collaborate with sales and service teams to meet and exceed goals.
• Attend meetings and trainings to strengthen product knowledge and sales skills.
• Track sales activities and follow-up schedules, elevating customer concerns to maintain satisfaction.

Skills

Customer service

Sales ability

Communication

Teamwork

Tools

CRM (Salesforce)

Microsoft Office

Job description

Brand Overview

Fayette Heating & Air has been serving Kentucky homeowners for decades with award-winning HVAC service. Known for excellence, reliability, and a customer-first approach, Fayette is a trusted name in Lexington. As part of TurnPoint Services, Fayette employees enjoy industry-leading training, mentorship, and advancement opportunities nationwide. Our people thrive in a culture that values service, teamwork, and continuous improvement. Grow your career with Fayette — where Kentucky heritage meets national growth.

Role Overview

• The Inside Sales Representative plays a vital role in driving company revenue by connecting with customers, identifying opportunities, and guiding them through service and system purchase decisions. You’ll engage customers through outbound calls, emails, and texts, ensuring they receive a 5-star experience from the first contact to the final sale. This role requires a results-driven, detail-oriented professional who thrives in a fast-paced, team-oriented environment and enjoys helping customers find the right solutions for their home comfort needs.
• You’ll work closely with field technicians, installers, and the service team to uncover sales opportunities, assist with follow-ups, and maintain strong customer relationships that reflect our company’s values and commitment to service excellence.

What You Bring

• Minimum of two years in inside sales or customer service, preferably in the HVAC, plumbing, electrical, or home services industry.
• Excellent verbal and written communication skills, with the ability to clearly explain products, services, and processes to customers.
• Proven ability to meet or exceed sales targets through effective communication and relationship-building.
• Proficiency with Microsoft Office and CRM systems (Salesforce experience a plus).
• Strong organizational skills with attention to detail and accuracy in data entry.
• Ability to work collaboratively with technicians, installers, and customer service teams to ensure a smooth sales process.
• Results-driven mindset with a proactive approach to customer engagement and problem solving.
• Ability to multitask effectively in a fast-paced environment while maintaining a high level of professionalism.

Key Responsibilities

• Build rapport and establish lasting relationships with customers to understand their needs and recommend appropriate products or services.
• Conduct outbound outreach to follow up on leads, open estimates, canceled jobs, and completed jobs for potential service opportunities.
• Assist service technicians in offering additional services or system replacements while they are in the customer’s home.
• Create, maintain, and update a customer database within CRM or Excel with complete and accurate information.
• Serve as the main point of contact and liaison between clients and internal teams to ensure clear and timely communication.
• Receive and book new leads, explain company processes to new customers, and offer additional products or add-ons.
• Collaborate with sales and service teams to meet and exceed individual and team sales goals.
• Attend and participate in meetings and training sessions to strengthen product knowledge and sales skills.
• Track sales activities, manage follow-up schedules, and elevate customer concerns as needed to maintain satisfaction.

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.