ISP Network Engineer

DQE Communications; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Dental / Vision

401k

Life Insurance

Paid Time Off

Holidays

Hybrid Work Environment

Job summary

A regional ISP provider based in Pittsburgh is seeking an ISP Network Engineer to monitor network performance, troubleshoot complex issues, and administer core infrastructure. The ideal candidate will have a Bachelor's degree in a technical field, over 7 years of relevant experience, and the ability to communicate technical concepts effectively. Benefits include healthcare, a 401k plan, and a hybrid work environment, allowing for both remote and onsite work.

Qualifications

• Strong understanding of optical fiber characteristics and IP transport principles.
• Proven expertise in MPLS, BGP, iBGP, OSPF, QoS, and Metro Ethernet technologies.
• Vendor-specific certifications such as JNCIP, CCNP, or CCIE required.

Responsibilities

• Monitor and analyze network performance affecting end-customer connectivity.
• Serve as an escalation point for technical support.
• Administer ISP core infrastructure including routers and servers.
• Design IP/Transport network solutions.
• Lead and manage complex network projects.
• Document and train teams on network systems.
• Develop enterprise-grade ISP solutions.
• Support the launch of new network products.

Skills

Ability to communicate complex technical information

Strong collaboration skills

Expertise in troubleshooting

Advanced experience with Python

Education

Bachelor’s degree in Engineering or Computer Science

7+ years of experience in networking

Tools

Juniper and Nokia routers

Network automation platforms

Job description

ISP Network Engineer

Based in Pittsburgh, Pennsylvania, DQE Communications delivers fast, reliable fiber‑optic Internet and data network services to businesses and carriers across Pennsylvania, West Virginia, and Maryland. Since 1997, we have grown into one of the region’s leading network service providers, focusing on secure, dependable connectivity and lasting customer relationships.

Company Overview

At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service, earning trust through integrity, and acting with urgency to deliver results that make an impact.

Key Responsibilities

• Monitor and analyze network performance and operational anomalies affecting end‑customer connectivity.
• Serve as a high‑level escalation point for customer technical support and NOC‑reported alarms.
• Administer ISP core infrastructure, including Juniper and Nokia routers, DNS, web servers, and email servers.
• Design and implement customer IP/Transport network solutions, including routers, switches, and firewalls.
• Lead and manage complex network projects, including hardware specification, testing, proof‑of‑concept development, and scheduling.
• Document and train Service Operations teams on network systems and operational procedures.
• Develop enterprise‑grade ISP and Managed Service solutions tailored to customer requirements.
• Partner with Sales Engineering to streamline project workflows and engage stakeholders on solution design and implementation.
• Support the development and launch of new network products and services.

Required Skills & Abilities

• Ability to explain and communicate complex technical information to both technical and non‑technical stakeholders.
• Strong collaboration skills and the ability to build consensus across multi‑disciplinary teams.
• Expertise in troubleshooting and resolving complex network issues.
• Advanced experience with scripting or programming languages such as Python.
• Experience with network automation platforms and processes is highly desired.

Education & Experience

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• 7+ years of experience in networking, telecommunications, or related industries.
• Strong understanding of optical fiber characteristics and IP transport principles.
• Proven expertise in MPLS, BGP, iBGP, OSPF, QoS, and Metro Ethernet technologies.
• Vendor‑specific certifications (e.g., JNCIP, CCNP, JNCIE, CCIE) required.

What We Offer

• Healthcare
• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment

Employment Details

Location: Pittsburgh, PA (Must be local to the Pittsburgh area)
Employment Type: Full‑time
Availability: Hybrid work environment