ISOC Field Supervisor

Surefox North America Inc; Sunnyvale (CA); On-site; USD 80,000 - 82,500; Full time

Benefits offered by this job

Medical and Dental coverage

401(k) plan options

Job summary

Surefox North America Inc is hiring an ISOC Field Supervisor in Sunnyvale, California. This role includes conducting site visits, overseeing field personnel, and ensuring operational excellence in a dynamic environment. Candidates should possess a valid California Guard Card and at least 2–3 years of security experience.

Offering a full-time schedule, the compensation ranges from $80,000 to $82,500 annually, with variable shift requirements. Benefits include medical and dental coverage and 401(k) options.

Qualifications

• Minimum 2–3 years of security experience, supervisory experience preferred.
• Ability to operate independently and multitask in dynamic environments.

Responsibilities

• Conduct routine and unannounced site visits across client locations.
• Perform scheduled and random QA/QC audits.
• Coach, mentor, and provide corrective guidance to field officers.
• Act as first-in mobile responder to security incidents.
• Engage professionally with client representatives during site visits.
• Maintain continuous communication with ISOC through various platforms.
• Operate a Surefox fleet vehicle safely and ensure operational readiness.

Skills

Strong communication

Leadership

De-escalation skills

Situational awareness

Critical thinking

Problem solving

Education

Valid California Guard Card (BSIS)

Job description

Surefox North America Inc is a veteran‑owned company that strives to create a diverse and unique culture of trained and talented individuals. The ISOC Field Supervisor serves as the mobile operational extension of the Surefox Integrated Security Operations Center (ISOC). This position provides on‑ground oversight, rapid response, and quality assurance across client locations from San Jose to San Francisco. The Supervisor ensures operational excellence, supports field personnel, and reinforces Surefox standards while acting as a direct liaison between officers, clients, and the ISOC Operations team. We encourage veterans and candidates in the military reserve to apply and welcome all who embrace a passion for protection. We are not offering visa sponsorship for this position at this time.

Key Responsibilities

• Mobile Field Oversight – Conduct routine and unannounced site visits across Bay Area client locations. Respond to ISOC‑directed tasks requiring in‑person verification, incident support, or officer assistance. Provide temporary coverage during staffing shortages or emergent operational needs. Maintain continuous mobility and readiness to deploy throughout the San Jose to San Francisco region.
• QA/QC & Compliance Assurance – Perform scheduled and random QA/QC audits, ensuring adherence to Surefox SOPs, client post orders, and safety protocols. Inspect uniforms, equipment, access control procedures, documentation accuracy, and overall officer performance. Submit detailed reports to ISOC with findings, corrective actions, and improvement recommendations. Escalate identified risks or deficiencies to ISOC leadership as necessary.
• Officer Support & Leadership – Coach, mentor, and provide corrective guidance to field officers. Assist with new‑hire onboarding, counseling, field training, and post‑order reviews. Ensure officers demonstrate professionalism, situational awareness, and customer service excellence. Reinforce reliability standards including punctuality, check‑in procedures, patrol frequencies, and SLA compliance.
• Incident Response & Field‑Level Command – Act as first‑in mobile responder to security incidents within assigned coverage areas. Stabilize scenes, gather information, coordinate with emergency services, and provide accurate reporting, including photos, statements, timelines, and After‑Action Review contributions. Keep ISOC updated in real time to maintain situational awareness.
• Client Relationship Management – Engage professionally with client representatives during site visits, inspections, or incident responses. Obtain client feedback on current services and report back to leadership. Communicate operational strengths, deficiencies, and improvement actions clearly and diplomatically. Represent Surefox North America as a trusted partner and support ISOC in gathering KPI data and field intelligence.
• ISOC Integration & Real‑Time Coordination – Maintain continuous communication with ISOC through radio, mobile apps, and GPS platforms. Validate alarms, system alerts, or escalations initiated by ISOC surveillance and monitoring systems. Provide detailed field observations and intelligence to support ISOC analytics and decision‑making. Execute urgent ISOC‑driven tasks requiring immediate field action.
• Fleet, Equipment & Operational Readiness – Operate a Surefox fleet vehicle safely in accordance with company driving standards. Maintain vehicle cleanliness, fuel levels, and equipment readiness for rapid deployment. Ensure all inspection tools, technology devices, and PPE remain charged, functional, and accounted for. Report mechanical issues, equipment failures, or logistical needs promptly.

Compensation & Schedule

• Salary: $80,000 – $82,500 per year
• Full‑time, 40 hours per week
• Variable schedule based on operational priorities; day, swing, or night shifts may be required.
• Weekend or holiday coverage may be required for expanded operations or incidents.
• Mobile coverage spanning San Jose, Peninsula, and San Francisco client sites.
• Daily travel required; position may require use of a fleet vehicle or approved personal vehicle.

Qualifications

• Minimum 2–3 years of security experience; supervisory or field‑lead experience preferred.
• Valid California Guard Card (BSIS) and clean driving record.
• Strong communication, leadership, and de‑escalation skills.
• Ability to operate independently, multitask, and handle dynamic field environments.
• Experience with ISOC/GSOC operations, CCTV platforms, access control systems, and incident reporting tools a plus.
• Ability to lift up to 25 lbs., stand/walk for prolonged periods, and work in outdoor environments when needed.

Key Competencies

• Professionalism & Customer Service
• Situational Awareness
• Critical Thinking & Decision‑Making
• Verbal and Written Communication
• Accountability & Follow‑Through
• Adaptability in High‑Tempo Operations
• Problem Solving & Conflict Resolution

Benefits

• Medical and Dental coverage
• 401(k) plan options

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