ISD Global Support Technician

Westinghouse Electric Company; Hopkins (SC); On-site; USD 66,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid vacations and holidays

Flexible work arrangements

Job summary

Westinghouse Electric Company is seeking an ISD Global Support Technician to provide end-user IT support across multiple sites. You will resolve incidents, handle tickets, and assist with hardware, software, and network issues on-site in Hopkins, SC on a second shift (3pm–11pm).

You will support Active Directory, SCCM, servers, video conference gear, and asset management while maintaining IT service standards and training requirements. Strong problem solving and Windows experience are essential.

Qualifications

• Bachelor's Degree or High School Diploma.
• 3+ years of experience in a related IT Field.
• A+ and Network+ Certification helpful.
• Experience working with remote control software applications.
• Experience with Windows operating systems.
• Excellent Problem Solving

Responsibilities

• Check IT ticketing system throughout the day and resolve tickets within designated service level agreement metrics.
• Perform troubleshooting to resolve problems within manufacturing production and office environments.
• Notify team members of problem source to support the resolution and escalation.
• Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices.
• Follow standards and procedures for installation of computer hardware and software.
• Maintain goals set by manager - Includes Quarterly Reviews.
• Support and Troubleshoot Video Conference equipment.
• Provide technical support for Active Directory and SCCM and hands-on assistance for servers and network equipment.
• Keep up to date on all required training as assigned in ETAPS and PowerHub.
• Manage the local IT asset inventory, stockroom, and CMDB
• Manage on call/afterhours support for responsible office and manufacturing locations

Skills

Remote support

Windows OS

Analytical thinking

Education

Bachelor's degree or High School Diploma

Tools

Remote control software

Active Directory SCCM

Job description

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

As an ISD Global Support Technician you will perform work across multiple areas and sites, providing support to end-users on a variety of issues. You will resolve technical problems, respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end-users.

You will report to the ISD Global Regional lead and work on-site in Colombia, SC. This is a second shift role with working hours of 3pm - 11pm.

Key Responsibilities:

• Check IT ticketing system throughout the day and resolve tickets within designated service level agreement metrics
• Perform troubleshooting to resolve problems within manufacturing production, an office environment, and other sites (if required).
• Notify team members of problem source to support the resolution and escalat.
• Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices.
• Follow standards and procedures for installation of computer hardware and software. Update work instructions where applicable.
• Maintain goals set by manager - Includes Quarterly Reviews.
• Support and Troubleshoot Video Conference equipment.
• Provide technical support for Active Directory and SCCM, along with hands-on assistance for servers and network equipment. Responsibilities may
• include network monitoring, change coordination, configuration management, drawing documentation, and hardware/software upgrades.
• Keep up to date on all required training as assigned in ETAPS and PowerHub.
• Support Virus Remediation and security incident response.
• Manage the local IT asset inventory, stockroom, and CMDB
• Manage on call/afterhours support for responsible office and manufacturing locations (Where Applicable).

Qualifications:

• Bachelor's Degree or High School Diploma
• 3+ years of experience in a related IT Field.
• Professional Certifications: A+ and Network+ Certification helpful
• Experience working with remote control software applications.
• Experience with Windows operating systems
• Excellent Problem Solving

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $66,052.51 to $87,167.14 per year. This role is second shift and will include a 5% premium.

#LI- Onsite

Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

• 401(k) with Company Match Contributions to support employees' retirement

• Paid Vacations and Company Holidays

• Opportunities for Flexible Work Arrangements to promote work-life balance

• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

• Global Recognition and Service Programs to celebrate employee accomplishments and service

• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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