IS Team Lead

Northwesternmedicine; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Northwestern Medicine Information Services seeks an IS Team Lead to guide cross-functional operational support and project teams of 3–10 members. You will coordinate the selection, installation, configuration, implementation and support of systems, ensuring alignment with NMH standards and capital and operating budgets.

This role requires strong leadership, clear communication and rigorous project planning to deliver on time, with vendors, clients and IS staff.

Responsibilities

• Coordinate projects and implementations across multiple teams to ensure deliverables on schedule.
• Prepare project plans with accurate estimates of timeframes and resources.
• Manage project team including clients, vendors, consultants and IS staff.
• Ensure established design and quality standards are followed for testing, documentation and training.
• Provide technical and analytical expertise to support development, implementation and ongoing use of systems.
• Understand client operations and work with departments and vendors to implement effective solutions.
• Maintain documentation and lead support for installed systems and customer service improvements.

Skills

Leadership

Project management

Cross-functional teamwork

Communication

Job description

The IS Team Lead , reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The IS Team Lead will provide guidance and coordinate the activities of cross functional operational support and project teams, ranging from 3 to 10 individuals. Teams generally consist of Information Services analysts, operations department experts, and vendor/contractor specialists. The Information Services Team Lead manages the selection, installation, configuration, conversion, implementation and support of systems. These systems, both hardware and software, must be selected, configured and implemented in accordance with NMH accepted technical and application standards and follow NMH policies for capital and operating expense allocation. Implemented systems will effectively support the business requirements of the targeted user community.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care.

Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities

IS Team Lead coordinates projects and implementations across multiple teams to ensure technical deliverables are completed on schedule, and implementation requirements are clearly defined and tracked.

Management of all types of information systems projects. Prepare project plans, accurately estimates project timeframes and resource requirements (both personnel and budget). Identify required skill sets, obtain project and resource allocation approvals and assign project tasks ensuring both successful task completion and staff development. Produce project status reports. Manage the project team, including clients, vendors, consultants, and IS staff.

Responsible for working with project teams to ensure that established design and quality standards are maintained. Review project team techniques and ensure that IS guidelines are followed for; system and integration testing; user and operations documentation; and user and operations training.

Responsible for providing the highest level of technical and analytical expertise required to support the development, implementation, and ongoing utilization of application systems. Provide expertise in problem determination, evaluation, and solution development.

Understand the current business operation of the client departments. Work with client departments, analysts, and vendor representatives to select, configure, and implement and support effective system solutions.

Ensures appropriate support documentation completed and available. Provides leadership in support of installed systems to ensure that they continue to meet client objectives. Monitors support demands (problem tickets, change requests, customer response), for trends and recommends support improvements to increase customer satisfaction.

Establishment and maintenance of a positive working relationship with clients. Provide quality customer service. Manage client expectations, ensuring their understanding of the application system and its impact on their department and the rest of NMH.

Continually develops professional and technical skills.

Position Differentiators

Expert support leadership provided for complex projects; manages high risk projects.

Establishes and manages multiple priorities

Guides individuals and or teams in development of project plans including; detailed task lists, work breakdown structures, resource estimates, and schedules. Conducts the overall monitoring of projects in process. Coordinates preparation of project status reports to I.S. management and the client community.

Provides effective direction for assigned projects. Anticipates project roadblocks and removes barriers to success. Continually provides work direction for the project team, including: activity scheduling, resource assignment, and work review. Responsible for the appropriateness, applicability, and quality of all work associated with assigned projects.

Works with client departments to develop project requests in line with the capital and operating budget request processes. Facilitates IS team education relative to use of standard IS practices for project initiati