IS Support Tech-Full Time

Universal Hospital Services Inc.; Palmdale (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Generous Paid Time Off

Medical, Dental, Vision plans

401k with company match

Student Loan Repayment Assistance

Job summary

Universal Hospital Services Inc. seeks an Information Services Support Technician at Palmdale Regional Medical Center in Palmdale, CA.

The role supports Cerner Millennium implementation and ongoing maintenance, serving as an IS liaison among departments, physicians, and staff to resolve issues and improve clinical workflows. Responsibilities include QA on screens, coordinating training for go-live activities, and ensuring accurate, timely problem resolution.

Qualifications

• High School graduate or equivalent required.
• Associate degree preferred.
• Written and verbal communications; interpersonal skills.
• Basic organizational and computer skills.

Responsibilities

• Acts as liaison between IS, departments, physicians and staff to support clinical systems.
• Provides problem tracking resolution and ongoing staff education on the Cerner Millennium application.
• Supports clinical systems implementation and ongoing maintenance for Palmdale Regional Medical Center.
• Receives and tracks local helpdesk tickets and coordinates resolutions with IS team.
• Performs QA on new screens and reports and participates in change control activities.

Skills

Written and verbal communications

Interpersonal skills

Basic computer skills

Education

High School Diploma or equivalent

Associates degree preferred

Job description

Responsibilities

Opened in 2010, Palmdale Regional Medical Center is a 184-bed, acute care hospital located in Palmdale, CA. One of Southern California’s newest hospitals and featuring all-private patient rooms, Palmdale Regional provides high-quality, award-winning patient care to residents and visitors of the Antelope Valley and surrounding areas. Palmdale Regional is active in the community and regularly participates with the Antelope Valley Board of Trade/Greater Antelope Valley Economic Alliance (now AV Edge), and other civic and governmental groups. Palmdale Regional believes in "Community Service Excellence" and supports nonprofit agencies and other healthcare related organizations.

Palmdale Regional recently joined the newly created regional brand, Southwest Healthcare. This comprehensive network of care incorporates five hospitals in the southern California region and includes multiple convenient ambulatory locations serving many communities. With more than 7,000 skilled and talented care providers across the region, all dedicated to the highest standards, the shared goal is to provide convenient access to a wide range of healthcare services. Learn more: www.SouthwestHealthcare.com. For more information on Palmdale Regional, please visit www.palmdaleregional.com and follow Palmdale Regional Medical Center on social: Facebook, Instagram, LinkedIn and YouTube

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

www.swhpalmdaleregional.com/careers

Information Services (I.S.) Support Technician

Under the direction of the Clinical Application Support Manager participates as part of the Universal Health Services (UHS) clinical implementation team and performs liaison duties associated with ongoing support and maintenance of the Cerner Millennium application Palmdale Regional Medical Center. The coordinator serves as a liaison between departments, Information Services, Physician, and Corporate Information Services. This position provides problem tracking resolution and continual education to PRMC employees and Physicians.

Essential Job Duties

• 1. Assumes full responsibility for specific facility-related tasks during clinical systems implementation.
• 2. Strictly adheres to work plans, reporting all serious deviations to management.
• 3. In conjunction with the UHS corporate clinical team, coordinates the training of users in preparation for go live.
• 4. Performs Q/A on all new clinical screens and pathways developed.
• 5. Actively participates in all conversion/install meetings.
• 6. Functions as an IS liaison to nursing, other user departments, and physicians to effectively identify and resolve user concerns.
• 7. Assists users in the development of reports.
• 8. Monitors the equipment usage and hardware requirements for clinical system usage.
• 9. Makes hardware recommendations to management as needed.
• 10. Executes job duties and proactive measures to achieve optimal productivity and efficiency.
• 11. Recognizes that clinical resources at other facilities are possible resources to help improve department operations in clinical areas.
• 12. Ensures accuracy and completeness of work performed.
• 13. Participates in regularly scheduled conference calls with Clinical Coordinators.
• 14. Responsible for the assignment and maintenance of system security for clinical users.
• 15. Actively works with the user community to ensure that they have a broad understanding of the clinical applications.
• 16. Researches and resolves related user issues.
• 17. Assembles and prepares appropriate documentation on issues/problems where necessary.
• 18. Actively assists the UHS helpdesk and corporate Clinical Analyst in problem identification and resolution of tickets.
• 19. Opens and tracks local helpdesk tickets as needed.
• 20. Performs Q/A on all requested changes as well as helpdesk ticket resolutions.
• 21. Assists the UHS IS team in the development of test data and documentation for new applications.
• 22. Follows through with assignments and lets supervisors know if they are unable to complete tasks.
• 23. Other duties assigned.

Qualifications

Job Duties/Responsibilities Requirements

• High School Graduate or equivilent required
• General education level required and Associates degree preferred.
• Written and verbal communications, interpersonal skills.
• Basic organizational and computer skills.

COMMUNICATION SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, regulatory or accreditation requirements Ability to effectively present information and respond to questions from managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Basic to Intermediate Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and percentages.

REASONING ABILITY

Intermediate to High Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

• Demonstrates knowledge and ensures compliance with The Joint Commission and Title 22 standards and guidelines.
• Always demonstrate compliance with hospital policies and procedures.
• Ability to set priorities and appropriately organize workload and complete assignments in a timely manner.
• Familiarity with basic medical laws and ethics, i.e., consents, confidentiality.
• Knowledge of emergency procedures, medical terminology, and medical abbreviations.
• Demonstrates ability to relate to clinical personnel and medical staff, as well as ability to interact well with the public.
• Must have knowledge of PC and applications.

This opportunity offers the following

• Challenging and rewarding work environment
• Competitive compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Assistance Program
• Career development opportunities within UHS and its 300+ subsidiaries!
• More information is available on our Benefits Guest Website: Benefits.uhsguest.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.