IS SUPPORT TECH

Aiken Regional Medical Centers; Augusta (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Skywood Recovery Center in Augusta, MI is seeking an on-site IT Support specialist to maintain local networks, support end users, and manage hardware and software.

You will support multi-site environments under UHS, handle Active Directory, Exchange, VoIP, EHR apps, and document processes while providing training and guidance to staff.

Minimum 2–3 years of IT experience with relevant certifications preferred; degree in CS/IT is advantageous. The role emphasizes teamwork and reliable service.

Qualifications

• Degree in Computer Science, IT, or related field preferred.
• MCSE, CCNA, A+, Net+, Security+ or equivalent preferred.
• Minimum 2–3 years relevant IT support experience.

Responsibilities

• Provides Tier 1 and 2 Help Desk support to users.
• Install and support all new and currently used hardware, systems and software.
• Assist with installation, configuration, security and maintenance of network services and access controls.
• Oversee software, network and file security.
• Troubleshoot and resolve user issues with applications, network resources, malware and spam; coordinate with HQ engineers.
• Coordinate with HQ before ordering servers, desktops, laptops, printers, and network equipment.
• Provide basic application or process training for IT users.
• Utilize a ticketing system to record and track issues and resolutions.
• Develop and maintain documentation for daily, weekly and monthly work processes.
• Perform other duties as required or assigned by Corporate IT.

Skills

Networking

Active Directory

VoIP Systems

MS Exchange

EHR Systems

TCP/IP

DNS/DHCP

MS Office

Ticketing

Education

Bachelor's degree in CS/IT

MCSE, CCNA, A+, Net+, Security+

Tools

Mitel 5000

Tier-Sequest

EHR Software

Job description

Responsibilities

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

Skywood is part of one the nation’s largest and most respected hospital management companies, Universal Health Services, Inc. UHS is one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
For additional information on the Company, visit our web site: http://www.uhsinc.com.

Qualifications

Under limited supervision, serve as the multi-site IT Support at Skywood Recovery Center or nearby locations to provide local networking, wireless, phone and end user assistance in support of the sites information technology resources and supported applications.

Essential Duties and Responsibilities

• Provides Tier 1 and 2 Help Desk support to users.
• Prepare, install and support all new and currently used hardware, systems and software.
• Assist with installation, configuration, security and maintenance of network services, network equipment and access controls.
• Oversee software, network and file security.
• Troubleshoot and resolve user-identified issues with applications, network resources, computer viruses and spam to include the investigation of unique problems to identify their sources. Assist in the determination of possible causes and solutions. Test and implement solutions and as necessary communicate with HQ Network Engineers regarding the issues that impact the local and remote facilities.
• Coordinate with HQ prior to ordering Servers, Desktops, Laptops, Printers, Copiers, Maintenance Packages, Applications, Mobile Phones, Network Equipment and miscellaneous resources (including procurement of equipment, coordinating delivery, warranty service, maintenance of computer image standards and imaging of all servers, desktops and laptop machines).
• Provide some basic application or process training for individuals or groups related to specific areas of IT support.
• Utilize a ticketing system to record and track issues and resolutions
• Develop and maintain documentation as related to daily, weekly and monthly work processes and procedures.
• Performs all other duties as required or assigned by Corporate IT.

Knowledge, Skills and Abilities

• Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets first hand information and uses it for improvements in products and services; always acts with the customer in mind.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must be able to orchestrate multiple simultaneous activities to accomplish a goal; uses resources effectively and efficiently.
• Probes all relevant sources for answers, looks beyond the obvious and doesn’t stop at the first answers; uses logic and all information available to solve difficult problems with effective solutions.
• Pays attention to detail, effectively establishes priorities, meets deadlines and escalates issues when appropriate.
• Must have knowledge of and experience with Help Desk ticketing.
• Must have experience managing user accounts within Active Directory, VoIP Phone Systems (Mitel 5000), Microsoft Exchange environments, EHR systems (Tier-Sequest).
• Requires a basic knowledge of networking and networking equipment. LAN, WAN, Switches, Hubs, Firewalls, Servers, Workstation, Cabling, TCP/IP, DNS and DHCP.
• Must have knowledge of Microsoft Office productivity suites and applications (MS Office).
• Demonstrates strong analytical, organizational and interpersonal skills.
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
• Ability to effectively communicate with external partners and maintain good vendor relations.
• Excellent teamwork and collaboration skill required.

Education and Experience

• Degree in Computer Science, Information Technology or related field preferred.
• Certifications: MCSE, CCNA, A+, Net+, Security + or equivalent certifications preferred.
• Minimum 2-3 years relevant experience required.

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.