IS Network & Technology Specialist

ABB Inc.; New Berlin (WI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Job summary

ABB Inc. in New Berlin, WI is seeking an IS Network and Technology Specialist to support, evolve, and promote local IS/IT systems and processes. Onsite role coordinating with OT, IS and IT teams for US Motion Drives site.

The role focuses on network, server, and IT infrastructure, ensuring reliable service delivery and strong collaboration with vendors and business users.

Qualifications

• 5+ years in IS/IT support within a multinational environment.
• BS in computer science, network infrastructure, IT management, or related field preferred.
• Deep knowledge of wired/wireless networks, WAN/LAN topologies, and IT infrastructure.

Responsibilities

• Support wide area/local networks, on-prem hosting, VoIP telephony, and IT infrastructure for US Motion Drives site.
• Design, install, maintain, and assure delivery of IT hardware and software, plus conference room services.
• Manage wired/wireless networking, servers, desktops, printers, mobile devices, and digital signage.
• Collaborate with business users, IS, OT, and IT teams, vendors, and security groups.

Skills

IS/IT support

WAN/LAN networks

VoIP

VMware ESXi

Windows OS

SQL database

ITIL/ITSM

ServiceNow

Vendor collaboration

Education

BS in computer science or related

Tools

Cisco Unity

Unified VoIP

Lenovo PCs/iOS devices

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

IS Manager Drives Business Line USA

__

ABB in New Berlin, WI is hiring anIS Network and Technology Specialist. This position is a key link between the business users, OT (Operations Technology), IS (Information Systems), and IT (Information Technology) service delivery teams in and for US MO Drives Divisions Site. The IS Network & Technology Specialist - under leadership of local IS Manager and key stakeholders - will help support, evolve, and promote the local IS/IT systems and processes.

The work model for the role is: Onsite, in New Berlin, WI, supporting ABB's Motion Drive Products Division and Facility.

Your role and responsibilities:

• Responsible for supporting the wide area and local area networks, on-premise hosting environment, VoIP telephony services, and overall IT infrastructure for the US Motion Drives Divisions Site (currently sites in New Berlin, WI, Virginia, and New Jersey).
• Responsible for design, installation, maintenance and assurance of delivery for IT-related hardware and software, as well as presentation and conference room services.
• Responsible for wired and wireless networking, servers, UPS, desktops, laptops, industrial computers, MFP devices, label printers, RF scanners, mobile devices, video conferencing systems, PA system, Security systems, and digital signage for the factories and offices.
• Establish strong, productive relationships with local business users, IS team, agreed local IT vendors, infrastructure delivery teams, Information Security, Physical Security, and Facilities to facilitate reliable and continued support in the areas of OT, IS and IT-related investments.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• 5+ years' experience working in IS/IT support role, preferably in a multinational corporation with multiple niche service providers.
• BS in computer science, network infrastructure, IT management, or related degree preferred.
• Deep, low-level design understanding of wired and wireless networks, printer architectures, application landscapes, and WAN/LAN topologies.
• Hands-on experience and conceptual understanding of servers, VMware ESXi, Windows operating systems, SQL database management, and file storage systems.
• Working knowledge of Cisco Unity and Unified VoIP administration platforms preferred.
• Experience with configuring, managing and repairing End User Computing (EUC) and mobile devices; experience with Lenovo PCs and iPhones/iOS devices preferred.
• Strong working knowledge of ITIL and ITSM practices, coordinating with managed service providers to achieve service objectives; experience with ServiceNow preferred.
• Ability to collaborate with various departments and multicultural global teams and excellent oral and written communication skills with extreme customer focus.
• High capability to troubleshoot devices, software, systems and processes.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affidative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affidative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?