IS Help Desk Coordinator

Daymark Recovery Services; Concord (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistant Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services, Inc. seeks a Help Desk Technician to support end users with hardware and software troubleshooting at Cabarrus Center in Concord, NC.

The role includes documenting processes, assisting the Information Systems team, and orienting new staff on systems. The ideal candidate has strong written and verbal communication, familiarity with Microsoft Office and EHR systems such as Nextgen, and the ability to learn evolving software.

Qualifications

• Ability to assist staff with industry-based applications and administrative tasks.
• Proficient with office suites (Word, Excel, Outlook).
• Experience using remote control/diagnostic tools for training and support.
• Ability to track and categorize a large number of requests and problems.
• Build and maintain a knowledge base for users and the IS team.

Responsibilities

• End user application and hardware assistance
• Creating/maintaining technical documentation
• Providing administrative support functions for IS team
• Staff Training
• Performs miscellaneous job-related duties as assigned

Skills

End user support

Technical documentation

Administrative support

Staff training

Technical writing

Education

High School diploma

2-year degree/certification in computer science

Tools

Nextgen Enterprise EHR

Microsoft Office

Remote control utilities

Job description

Job Details

Job Location: Cabarrus Center - Concord, NC, Salary Range: Undisclosed

Company Mission/ statement: Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale

17/hr.

Summary

The Help Desk Technician is responsible for assisting end users with routine troubleshooting of hardware and software applications, tracking and escalation of unresolved problems or requests, modifications to system control files, new hire orientation for Information Systems, maintaining technical documentation, and supportive services for the Information Systems department.

Essential Duties and Responsibilities

• End user application and hardware assistance
• Creating/maintaining technical documentation
• Providing administrative support functions for IS team
• Staff Training
• Performs miscellaneous job-related duties as assigned

Special Attributes

Applicant must be able to continuously learn the evolving software application set made available to different groups of staff for the purposes of effective technical support. Application sets include office suites such as Microsoft Office and behavioral healthcare specific applications such as the Nextgen Enterprise EHR. Applicant must possess excellent telephone, organizational, and technical writing skills.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes.
• Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook.
• Ability to use remote control and remote diagnostic utilities for training and support purposes.
• Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports.
• Ability to build and maintain a knowledge base for users and help desk team

Education and/or Experience

Minimum High School degree. Prefer 2 year degree/certification in computer science or related field. Prefer 2 years’ experience in call center/front office operations and/or software technical support.