IS Desktop Specialist

Trimble Inc.; Alpharetta (GA); Vor Ort; USD 74.000 - 102.000; Vollzeit

Benefits dieser Stelle

On-site in Alpharetta

Competitive compensation

Zusammenfassung

Trimble Inc. is seeking an IS Desktop Specialist in Alpharetta to serve on the Corporate Information Systems front lines, owning service desk workflows, coordinating ticket lifecycles, and guiding desktop operations across Windows, macOS, and Linux.

You will mentor staff, drive process improvements, and ensure timely, customer-focused IT support. You will work with colleagues across IS to deliver solutions, manage hardware deployments, and maintain documentation that supports efficient end-user

Qualifikationen

• A Bachelor's Degree in Computer Science (or related) with 4+ years of relevant experience.
• Or an Associate’s Degree with at least 6 years of relevant experience.
• ITIL and CompTIA A+ certifications are desirable.

Aufgaben

• Serve as the trusted face of Corporate IS, leading projects and mentoring team members.
• Provide service desk support, ticket coordination, and process ownership.
• Support multi-platform desktop environments (Windows, macOS, Linux).
• Lead and train other help desk staff and deliver priorities with minimal supervision.
• Develop and maintain internal documentation and IT processes.
• Collaborate with IS teams across departments to meet user needs.

Kenntnisse

Customer service

Communication

ITSM

Troubleshooting

Scripting (PowerShell/Bash/Python)

Ausbildung

Bachelor's Degree in Computer Science

Associate’s Degree + 6 years experience

Tools

ITIL

CompTIA A+

Jobbeschreibung

Elevate Enterprise IT Operations as IS Desktop Specialist

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? Join Corporate Information Systems to drive IT operational efficiency, support multi-platform infrastructure, and empower teams with seamless technical solutions.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com.

What Makes This Role Great

In this high-impact position, you will serve as the trusted face of the Corporate IS department, leading projects, mentoring team members, and optimizing enterprise IT processes to elevate technical operations across the organization.

The IS Desktop Specialist is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.

While providing exceptional customer support, you will uphold the integrity and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control, and project participation and management. In this position, the specialist is also expected to be able to lead project teams, train and mentor other help desk staff, and deliver priorities effectively with little supervision.

Key Exciting Responsibilities

You will support a variety of end-users onsite in our Alpharetta office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.

• Support end users with desktop support and deployment of hardware and software.


• Display a high-level of customer service and professionalism.


• Deliver timely support through a sense of urgency – communicate progress of incidents and service requests to end-users throughout the lifecycle of their ticket.


• Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.


• Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.


• Leverage excellent troubleshooting skills and technical proficiencies in support of a variety of hardware (Dell, Apple, Samsung, Google, etc.) and operating systems (Windows, macOS, Linux, etc.).


• Develop and maintain internal documentation and processes.


• Increase operational effectiveness and efficiency via process improvement, automations, etc.


• May plan and manage IT projects involving multiple stakeholders and external resources.

Who You Are

• Builds Trust: You honor your word by doing what you say you are going to do. You work to establish credibility and forge strong internal and external partnerships. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.


• Customer-centric mindset (outcome focused): You have a commitment to delivering genuine customer service and are focused on solving customer problems that deliver measurable value.


• Consultative: You effectively diagnose stakeholder needs and offer expert, actionable guidance to influence key decisions.


• Facilitator: You can guide groups to work together better, understand their common goals, and navigate disagreements smoothly. You actively listen to others.


• Continuous Improvement Mindset: You proactively seek small, incremental improvements to eliminate waste and boost efficiency in the team’s daily work.

Essential Skills & Experience

• A Bachelor's Degree in Computer Science (or a related field) and at least 4 years of relevant experience.
  
  
  
  • Alternatively, candidates with an Associate’s Degree and at least 6 years of relevant experience may be considered.
  
  
  
  


• Relevant IT certifications such as ITIL, CompTIA A+, etc.


• Excellent communication skills in English, verbal and written.


• Experience of providing exceptional and effective customer service with both technical and non-technical personnel.


• Excellent organization skills.


• Independently maintains and renews continuous relations with established suppliers, partners and stakeholders.


• Reliability in operating independently and as a member of a cross-functional team.


• Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.


• Experience in asset lifecycle management.


• In depth experience with: Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment, etc.


• Intermediate knowledge of networks, cybersecurity, client-server model, on-prem and cloud-based endpoint management platforms, etc.


• Experience with scripting and automation (e.g., PowerShell, Bash, or Python) to enhance operational efficiency.

Bonus Points For

• Familiarity with Google Workspace for enterprise collaboration and project management

Logistics

Location: Alpharetta, GA, In Office

Travel Requirement: 0%

Why You'll Love Working With Us

At Trimble, we’re not just a company that \"does good\"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.


• Collaborate with like-minded people: Our strong internal culture is a \"hidden gem\". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of \"visionary pragmatists\" who think boldly and build things that work.


• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often \"self-authored\", empowering proactive \"doers\".

IS Desktop Specialist, Desktop Support Technician, IT Support Specialist, Helpdesk Engineer, Enterprise IT, Technical Support, Hardware Deployment, System Administration, ITSM, Alpharetta GA IT Jobs

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range $74,000.00–$101,800.00

Pay Rate Type Salary

Bonus Eligible? Yes

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission