IRT Design Consultant — Client Solutions Lead

Suvoda; Conshohocken (Montgomery County); On-site; USD 80,000 - 110,000; Full time

Job summary

Suvoda is a global clinical trial technology company shaping digital experiences that enable sponsors and sites to take command of the complex logistics behind patient interactions in high-stakes studies.

In this role you will design IRT solutions, coordinate requirements, document specifications, and lead client and internal reviews. You will manage UAT, travel to client sites, train staff, and drive process improvements in a dynamic environment.

Qualifications

• 1 year of experience in IRT or related field preferred.
• Bachelor's degree or equivalent experience required.
• Strong interpersonal and communication skills.
• Excellent time management and organizational skills.
• Analytical and systematic thinking ability.
• Creative problem solving.
• Ability to translate technical details to non-technical users.
• Attention to detail.
• Demonstrated strong consultative skills.

Responsibilities

• Design the IRT solution to meet study requirements.
• Consult with clients to translate requirements into Suvoda software.
• Document requirements in specification templates.
• Lead internal team review of draft specifications and act as main point of contact.
• Lead client review of IRT specifications and obtain approvals by milestone date.
• Be responsible for the UAT plan, test scripts, and coordinate data setup for client UAT.
• Serve as primary design point of contact during build process.
• Lead client UAT and coordinate fixes or updates with timelines.
• Support redesigns or new features during maintenance period.
• Identify and assist with process improvements for the services department.
• Assist product team with feedback from clients and project experience.
• Travel to client sites for meetings and user training sessions.
• Assist customer care with system user support via phone and email.
• Provide training to new staff on Suvoda product and processes.
• Perform continuous risk assessments throughout project lifecycle.

Skills

Interpersonal and communication skills

Time management

Analytical thinking

Systematic thinking

Creative problem solving

Attention to detail

Consultative skills

Translate technical to non-technical

Education

Bachelor's degree or equivalent experience

Job description

Suvoda is a global clinical trial technology company shaping digital experiences that enable sponsors and sites to take command of the complex logistics behind patient interactions in high-stakes studies.

In this role you will design IRT solutions, coordinate requirements, document specifications, and lead client and internal reviews. You will manage UAT, travel to client sites, train staff, and drive process improvements in a dynamic environment.