IRD Waithelp* (Full Time)

Prince Resorts Hawaii; Hawaii; On-site; USD 25,000 - 30,000; Full time

Job summary

Mauna Kea Resort in Hawaii is seeking a Room Service Attendant to set up and deliver food and beverages to guest rooms while ensuring proper garnishes, utensils, and condiments are provided. The role involves greeting guests, maintaining cleanliness, and handling phone orders as needed.

The position requires maintaining service standards, working in both indoor and outdoor settings, and occasionally handling additional duties to support the restaurant team.

Qualifications

• TB test clearance required by Department of Health.
• Must be at least 21 years of age to serve alcoholic beverages.

Responsibilities

• Set up room service carts and deliver to guest rooms with proper garnishes and condiments.
• Greet guests warmly and personalize service according to procedures and standards.
• Maintain daily cleanliness of china, glassware, silverware and linen.
• Answer telephone and take room service orders when needed.
• Perform side duties and keep equipment and work area clean and tidy.
• Transport dirty dishes, glassware, and linen to the dishwashing area.
• Secure all areas as required.
• Deliver resort or group amenities as needed.

Tools

POS system

Job description

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division: FB Restaurant (FBR005)

Band 1U

IRD Waithelp*

Primary Responsibilities

Set-up room service carts with food and beverage orders and deliver to guest rooms. Insure that the food and beverages are served with the proper garnishes, utensils and condiments. Greet guests in a warm and friendly manner, personalizing the service according to procedures and standards. Responsible for the daily maintenance of china, glassware, silverware and linen. Retrieve carts and trays from guest rooms, corridors or housekeeping closets. Answer telephone and take room service orders when needed. Does side duties, keep equipment and work area clean and tidy.

Essential Duties

• Check all food and beverage items, garnishes and condiments, etc. to insure that the order is correct, fresh and properly prepared and presented.
• Ensure china, glassware, flatware and linen are clean and in proper conditions to be used for service.
• Deliver food and beverage in a timely manner, greet guests in a warm and friend manner, personalizing the service.
• Set-up food and beverage orders according to standards; present checks according to procedures.
• Does follow-up service in picking up orders from rooms; retrieve dirty dishes and trays.
• Responsible for the cleanliness of the carts, trays and equipment.
• Perform side duties; keep work area clean and orderly.
• Transport dirty dishes, glassware, linen, etc. to dishwashing area.
• Properly secure all areas as required.
• Deliver resort or group amenities.
• Report any unauthorized or suspicious persons on guest room floors to security.

Other Duties

• Answer telephone and take food and beverage orders if needed.
• Maintain the par stock inventory of all items.
• Pick-up and stock linen and other supplies.

Working Conditions

• Indoors in the room service department
• Outdoors, transporting the food from the kitchen to the guest room.

Work Hours

• Ability to work hours designated by the restaurant manager. Room Service is available 16 to 24 hours per day.
• May be scheduled more than 40 hours or 5 days in a week, depending upon business and available staffing.
• Days off may vary.

Equipment Use

• Ability to use the resort’s POS system to relieve Room Service Captain
• Able to use a telephone to take food and beverage orders.
• Coffee makers, toasters, room service cart, wine key

Mental and Physical Demands

• Able to stand and walk during most of shift.
• Able push and pull room service cart with food and beverage.
• Able to carry trays with up to 10 lbs

Communication Demands

• Must have the ability to communicate verbally with guests.
• Ability to communicate over the phone.

Minimum Qualification Requirements

• Department of Health TB test clearance.
• Must be at least 21 years of age to serve alcoholic beverage.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.