IR Manager @ MicroVentures in Austin, TX

VC Stack; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K Match (100% match on the first 5% and 50% on the next 5%)

Annual discretionary bonus

Medical, Dental, and Disability insurance

3 weeks paid time off

4 weeks paid sabbatical after 5 years with a travel stipend

$100 monthly technology stipend

Job summary

VC Stack in Austin, TX is seeking an Investor Relations Manager to lead team operations and enhance investor relationships. This pivotal role involves managing customer service, ensuring effective team performance, and driving revenue growth through improved investor engagement.

Applicants should have strong project management skills, experience in the financial services sector, and relevant securities licenses. The position offers a hybrid work environment and competitive benefits.

Qualifications

• 2-5 years of experience managing a customer service team.
• Experience in venture capital or private equity.
• Strong project management skills and ability to meet deadlines.
• Hold Securities licenses: Series 7, Series 6, 3 or 65, willing to obtain Series 24.

Responsibilities

• Supervise and manage the Investor Relations team.
• Act as the primary liaison to the investor base.
• Ensure high customer service standards and manage team operations.
• Drive revenue growth and business development.

Skills

Customer service management

Financial services knowledge

Project management

Remote team management

Communication skills

Job description

MicroVentures, a premier equity-based crowdfunding platform, is in search of an Investor Relations Manager to spearhead the growth and development of its equity crowdfunding platform. This role is pivotal in leading the Investor Relations team, providing strategic direction, and managing day-to-day operations of the team. The Investor Relations Manager will ensure we have the proper customer service and training procedures in place to enhance existing relationships, expand the investor base, enhance investor satisfaction, and meet internal deadlines.

Leadership and Team Management

• Supervise, manage, and expand the Investor Relations team
• Oversee the training and development of staff to ensure high customer service standards
• Manage a distributed team effectively, ensuring coverage across various time zones

Investor Engagement & Support Strategy

• Act as the primary liaison to the investor base
• Deepen existing investor relationships and onboard new opportunities
• Assist with onboarding new investors and manage client communication related to KYC, fundings, and distribution
• Drive key metrics in revenue growth and new business development

Operational Excellence

• Maintain workflow documentation, training, and manage technology enhancements for efficient sales operations
• Manage client communications through various channels including chat, email, phone, and queue
• Ensure the team meets internal and external goals and metrics
• Maintain awareness of client money flows and related regulatory compliance

Qualifications

• 2-5 years of experience in managing a customer service team
• Experience in the Financial Services industry, particularly in venture capital or private equity
• Strong project management skills and ability to meet critical deadlines
• Expertise in financial instruments, with a focus on private placements, venture capital, and private equity
• Excellent communication skills (written and oral) and the ability to work effectively in a team environment
• Experience with remote team management
• Strong communication, organizational and project management skills
• Hold the following Securities licenses: Series 7, Series 6, 3 or 65, and be willing to obtain a Series 24
• Candidates must reside in or be willing to relocate to Austin, TX

Highlights of MicroVentures

• Benefits:
  • 401K Match (100% match on the first 5% and 50% on the next 5%)
  • Annual discretionary bonus
  • MicroVentures covers the base plan for Medical, Dental and Disability insurance
  • 3 weeks paid time off
  • + holidays, 4 weeks paid sabbatical after 5 years with a travel stipend
  • Hybrid work environment in Austin, TX
  • $100 monthly technology stipend (phone and other)