IP Network Production Support Specialist II

Bank of America; Jersey City (NJ); On-site; USD 74,000 - 144,000; Full time

Benefits offered by this job

Benefits

Discretionary bonus

Paid time off

Job summary

Bank of America is seeking a seasoned Production Support professional in Jersey City to lead incident triage, root‑cause analysis, and rapid restoration of complex network services. You will coordinate across teams, document impact, and maintain runbooks to ensure service reliability.

The role emphasizes collaboration with security components, monitoring tools, and cross‑time‑zone support. A strong client‑facing acumen and touch‑points with vendors are essential.

Qualifications

• Operational mindset to restore incident-related work with urgency.
• 7+ years in network protocols, models, and technologies.
• Strong communication and client interfacing skills.

Responsibilities

• Leads production support triage and escalates issues as needed.
• Documents incidents, impacts, and runbooks for triage.
• Resolves complex production incidents within SLA.
• Assesses root cause and directs corrective actions and changes.
• Maintains up-to-date application flows and runbooks during outages.

Skills

Production Support

Analytical Thinking

Cross-functional Collaboration

Risk Management

DevOps Practices

Project Management

Stakeholder Management

Adaptability

Innovation

Result Orientation

Solution Design

Business Acumen

Leadership/Ownership

Tools

JIRA

Confluence

Forward Networks

HPNA

Wireshark

Splunk

NetScout

IBM Watson

Job description

Bank of America is seeking a seasoned Production Support professional in Jersey City to lead incident triage, root‑cause analysis, and rapid restoration of complex network services. You will coordinate across teams, document impact, and maintain runbooks to ensure service reliability.

The role emphasizes collaboration with security components, monitoring tools, and cross‑time‑zone support. A strong client‑facing acumen and touch‑points with vendors are essential.