IP Litigation Support Lead — Hybrid, Grow & Optimize Ops

Merchant & Gould; Minneapolis (MN); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Merchant & Gould, a premier IP law firm in the United States, seeks a Litigation Legal Support Manager to coordinate daily workflow for legal assistants, paralegals and attorneys in a hybrid role in Minneapolis.

Responsibilities include leading a litigation support team, forecasting staffing needs, ensuring quality standards, and partnering with HR on recruitment and development, while promoting efficient service and client satisfaction.

Qualifications

• 10+ years of litigation support experience in law firms or similar environments.
• 5+ years supporting intellectual property litigation.
• Progressive experience in legal support roles and teams.
• Proven ability to lead teams and drive efficiency.
• Advanced knowledge of litigation procedures and filing systems.

Responsibilities

• Supervises and coaches legal assistants and paralegals to promote high performance.
• Oversees staffing, workflow, and workload distribution for coverage and client service.
• Forecasts staffing needs with Practice Group Leader and HR.
• Monitors quality, timeliness, and client service standards; escalates issues.
• Leads onboarding, training, and cross-training to strengthen team capabilities.
• Manages performance, evaluations, and development plans with HR.
• Maintains relationships with outside vendors and contracted services.

Skills

Leadership

Communication

Project management

Strategic thinking

Tools

Microsoft Office

Case management systems

Document management systems

Job description

Merchant & Gould, a premier IP law firm in the United States, seeks a Litigation Legal Support Manager to coordinate daily workflow for legal assistants, paralegals and attorneys in a hybrid role in Minneapolis.

Responsibilities include leading a litigation support team, forecasting staffing needs, ensuring quality standards, and partnering with HR on recruitment and development, while promoting efficient service and client satisfaction.