Invoicing & Billing Compliance Specialist

Electronic Caregiver, Inc.; Las Cruces (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Electronic Caregiver, Inc. is seeking a Billing Specialist in Las Cruces, NM to prepare and issue accurate customer invoices, maintain billing records, and support the order-to-cash process.

The role ensures transactions are complete, properly authorized, and documented to support financial reporting and audit readiness. The position involves solving problems, checking the accuracy of figures, and ensuring confidentiality in accordance with company policies and data protection laws.

Qualifications

• Strong attention to detail and accuracy.
• Organizational and time management skills.
• Ethical conduct and integrity.
• Effective written and verbal communication.
• Problem-solving and analytical skills.
• Ability to work within established internal control frameworks.
• Professional judgment and confidentiality.

Responsibilities

• Prepare, review, and distribute customer invoices and credit memos in accordance with contractual terms and company policies.
• Process billing adjustments, cancellations, and refunds with appropriate documentation and approvals.
• Maintain confidentiality of customer, financial, and company information in accordance with company policies, privacy standards, and applicable data protection laws.
• Validate billing data for completeness, accuracy, and authorization prior to invoice release.
• Investigate and resolve billing discrepancies in coordination with internal departments and customers.
• Adhere to established internal control procedures and segregation of duties to support financial accuracy, fraud prevention, and audit compliance.
• Maintain accurate and organized records to support audit and financial reporting requirements.
• Ensure segregation of duties and approval requirements are observed when processing billing transactions.
• Identify process improvement opportunities and upscale control exceptions or irregularities.
• Financial Reporting Support: Assist with month-end billing activities and reporting as assigned. Reconcile billing activity to supporting documentation and system reports. Support internal and external audit requests related to billing processes.
• Administrative: File, maintain, and distribute billing records and documentation. Collaborate cross-functionally to ensure accurate order-to-invoice processing. Perform other related duties as assigned to support departmental operations and business needs.
• Customer Support: Respond to billing inquiries and resolve issues in a professional and timely manner. Contact customers regarding billing errors, declined payments, or missing information. Provide supporting documentation to customers as requested.
• Maintain regular on-site attendance by commuting to and performing work at the designated work location during established business hours, assigned shifts, or project-based schedules as required to support business operations.

Skills

Attention to detail

Organizational skills

Ethical conduct

Written communication

Problem solving

Internal controls

Confidentiality

Education

High school diploma

Professional certification

Technical school/1 year

Technical school/2 years college

Bachelor’s degree

Master’s degree

Job description

Electronic Caregiver, Inc. is seeking a Billing Specialist in Las Cruces, NM to prepare and issue accurate customer invoices, maintain billing records, and support the order-to-cash process.

The role ensures transactions are complete, properly authorized, and documented to support financial reporting and audit readiness. The position involves solving problems, checking the accuracy of figures, and ensuring confidentiality in accordance with company policies and data protection laws.