Investor Services & Reporting Associate

Fortress Investment Group; Northern, New York (KY, NY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Fortress Investment Group in New York, NY is seeking a Client Service Associate to support institutional investors and private clients with inquiries, documentation, and reporting. You will liaise with internal teams to ensure timely, accurate responses and to facilitate subscriptions, redemptions, and transfers.

The role emphasizes strong communication, meticulous recordkeeping, and the ability to manage multiple time-sensitive tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree with at least 4 years of financial services experience – fund administration, fund operations, or fund accounting experience is preferred.
• Excellent oral and written communication skills
• Extremely organized and detail-oriented
• Thrives in an extremely fast-paced environment.
• Ability to multitask and prioritize among many time-sensitive demands.
• Positive attitude and team player with the ability to forge relationships across the firm.
• Comfortable interacting with individuals at all levels, both internally and with clients
• Dynamo, Intralinks and Investran experience is a plus.

Responsibilities

• Responding to daily investor inquiries via phone and email; investigating and problem solving on topics which can range from reporting, performance, fund documents/guidelines and investment related queries.
• Facilitating capital activity events including subscriptions, redemptions, and transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel
• Completing frequent investor reporting requests including DDQs and fee requests as well as sourcing responses and liaising with internal finance, asset management, and compliance teams to complete more complex reporting such as Solvency II, ILPA, and Basel III templates.
• Distributing monthly/quarterly estimates, statements, investor letters, capital calls/distribution notices and audit confirmations
• Understanding and ensuring compliance with FINRA, FATCA and ERISA obligations as well implementing AIFMD, FOIA, and AML/KYC procedures
• Documenting processes and policies and recommending additional procedures to enhance investor communications.
• Updating and maintaining investor records
• Liaising with fund administrators, and internal middle/back office, treasury, legal, and compliance teams to ensure timely and accurate delivery of investor correspondence and reporting.

Skills

Communication

Organization

Multitasking

Team player

Client interaction

Education

Bachelor’s degree in financial services

Tools

Dynamo

Intralinks

Investran

Job description

Fortress Investment Group in New York, NY is seeking a Client Service Associate to support institutional investors and private clients with inquiries, documentation, and reporting. You will liaise with internal teams to ensure timely, accurate responses and to facilitate subscriptions, redemptions, and transfers.

The role emphasizes strong communication, meticulous recordkeeping, and the ability to manage multiple time-sensitive tasks in a fast-paced environment.